Senior ERP Financial Systems Support Analyst

WHY YORK REGION – DIGITAL AND CUSTOMER EXPERIENCE?

The Digital and Customer Experience (DCX) leads the Region’s strategy to ensure our systems, processes and technologies always put people first, whether they are residents, business owners, visitors or employees. We help teams work smarter by improving processes, modernizing systems and championing great user experiences across the organization.
A big part of this work is the Region’s ERP Replacement Program, a major modernization initiative that will replace current ERP system with a single, cloud-based platform for HR, payroll, finance and procurement. This initiative will streamline workflows, automate processes, enhance reporting and analytics and unify business practices across all departments.
It’s more than a technology upgrade. It’s a transformation in how we work. Joining us means playing a key role in shaping a more efficient, agile and user-centered future for York Region.

WHO WE’RE LOOKING FOR

We are looking for a strong functional ERP professional who thrives at the intersection of finance, technology, and business process improvement. You are strong at understanding business needs before designing solutions. You can translate complex financial requirements into clear, effective system functionality. You communicate well, build strong relationships, and enjoy supporting users just as much as developing new capabilities. You are comfortable balancing day-to-day operational support with ERP project work, and you stay curious about emerging ERP features and best practices.

You value collaboration, inclusion, and service excellence. If you are passionate about helping people use technology more effectively while improving how financial systems operate, this role is a great fit.

WHAT YOU’LL BE DOING

In this role, you will support the day-to-day operation of the ERP Financial System while building a strong understanding of our financial business processes and user needs. This hands-on operational knowledge becomes your foundation for troubleshooting issues, guiding end users, and turning real-world requirements into smart improvements. You will use these insights to seamlessly bridge into project work, supporting requirement gathering, testing, data readiness, training and post go-live activities for major ERP initiatives.

By analyzing and refining business processes and staying current on modern cloud ERP capabilities, you will help drive a more efficient, standardized and user-friendly ERP environment that supports the Region’s transition to a next-generation platform.

WHAT GETS YOU CONSIDERED

You are strong in business analysis, from ideation, process mapping to requirements gathering. You are comfortable applying modern project management approaches to deliver results. You work confidently with data and reporting tools, using Power BI, SQL, and advanced Excel to uncover insights and support decision making. You understand financial policies, accounting principles and controls and you know how to apply them in system design.

You communicate clearly, collaborate well and build strong relationships. You thrive in an inclusive environment, bring curiosity and attention to detail and can balance day-to-day support with project work.