PFT IT Support Analyst​/PolicyTech Administrator

Full Time Newmarket, ON, CA 1 Attachments

4 days ago Requisition

Salary Range: $53,094.00 To $65,510.80 Annually

June 4, 2026 Job Posting #1212 #hp

Permanent Full-Time

The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.

Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.

YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children, youth and families thrive.

To support us on our journey, YRCAS is looking for an IT Support Analyst I/Policy Tech Administrator to support our IT department.

• Hybrid working model (working virtual and in person)
• Casual dress code
• Employer paid Group Insurance and Health & Dental Benefit
• Four (4) Weeks of Vacation accrued per calendar year
• Five (5) float days per calendar year
• One day off every five (5) weeks during Winter months
• Shortened Summer hours
• OMERS Pension, with employer and employee sharing premiums equally
• CAA Membership Reimbursement and Mileage Reimbursement
• Enhanced Wellness Initiatives Virtual Fitness Classes

Reporting to the Supervisor of Information Technology, the IT Support Analyst I/Policy Tech Administrator position is responsible for providing service helpdesk support. Primary duties are to provide Tier 1 laptop, server, remote, and network support of the organization. It is also the responsibility of this role to work with other areas of the IT team and business to continually evolve and ensure IT application and Infrastructure systems are meeting business requirements and those new additions are managed effectively.

The scope of the Support Analyst I/Policy Tech Administrator includes, but is not limited to:

• Tier 1 Service Desk support and application support
• Key advocate and front-facing voice for IT
• Desktop and Laptop imaging, configuration, and installation
• Train staff, foster parents, and volunteers on Policy Tech and other IT applications
• Serve as the Subject Matter Expert (SME) for the functionality and use of the Policy Tech system.
• Manage the Policy Tech application, including system settings, content, user roles, and permissions.
• Collaborate with publishing teams throughout the policy publishing workflow.
• Support policy assessment and attestation processes for agency policies.
• Assist and educate employees in using Policy Tech procedures and workflows, helping users learn how to efficiently navigate and operate the system.
• Experience with providing remote customer support
• Strong customer service skills to effectively support many diverse users

• Provide day-to-day technical support to internal staff
• Provide day-to-day application support to internal staff
• Provide remote technical support to users across the organization
• Manage and handle rollout of new IT equipment (PCs, laptops, printers, phones, etc.)
• Logging and tracking identified system problems through resolution by leveraging the Helpdesk System and maintaining agreed upon SLAs
• Provide user training on using technologies, software and systems
• Creating and maintaining technical documentation, including Policy Tech, on processes, policies, application configuration and help related materials for users
• Manage the Policy Tech application, including system settings, content, user roles, and permissions.
• Oversee the full Policy Tech policy lifecycle—drafting, approval, updates, distribution, employee attestations, and maintenance of an auditable records database
• Other special project related duties, as defined by management

• Completion of a Diploma or Degree…