PolicyTech Administrator & IT Support

Join the York Region Children’s Aid Society in Newmarket as a Policy Tech Administrator and IT Support Analyst. This full-time position blends technical support with application management in a hybrid model.

As part of the IT team, you will provide crucial Tier 1 support for desktop and network issues while empowering staff through training on Policy Tech functionality. Collaborate with various departments to ensure that IT systems meet evolving business needs, supporting a healthier community.

Key Responsibilities:

• Deliver Tier 1 Service Desk and application support

• Oversee rollout and management of new IT equipment

• Assist with user onboarding and training

• Maintain comprehensive technical documentation

• Support policy lifecycle management

Requirements:

• Completion of a Technology/Computer related Diploma/Degree

• 2-5 years of experience in IT Support Desk

• Experience in Application support

• Familiarity with Microsoft Office 365 and Share Point

• Excellent customer service and communication skills

Utilize your technical expertise to help YRCAS create a safe environment for children and families.
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