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Service Delivery Manager; DPO

Job in East Gwillimbury, Newmarket, Ontario, Canada
Listing for: HCL Technologies Limited
Full Time position
Listed on 2026-06-28
Job specializations:
  • IT/Tech
    Cloud Computing: Infrastructure & Operations, IT Consultant, SAP Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 130000 CAD Yearly CAD 100000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Service Delivery Manager (DPO)
Location: East Gwillimbury

  • This is SAP Cloud Architect position which is elevated role as per career progression/ path for SAP Basis consultant. Architect’s primary role/ responsibility is to plan/ design & guide customers about their SAP Landscape and for this job position also expectation is that selected candidate will perform similar responsibilities to guide SAP Customers about their landscape on SAP RISE Platform.
  • SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
  • CAA team member works very closely with SAP presales team to understand Customer requirement for their landscape and based on their SAP Product/ Infrastructure selection create their to-be landscape architecture/ design.
  • CAA team member has responsibility to discuss landscape architecture (setup & build process, dependencies etc.) with Customer leaders & their technical team. (Refer detailed Roles & Responsibilities below)
  • This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
  • Since it is an architect role so there will not be any hands on work.

Technical skill and experience required:

9+ years (CAA Role)- REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing

Key Responsibilities
  • To Contribute To Business Development
  • To Contribute To Knowledge Development Of The Team
  • To Demonstrate Significant Industry / Solution Expertise
  • To Manage Clients & Accounts And Built Professional Relationships
  • To Understand The Client Engagement Dynamics And Provide Constant Direction And Guidance To Fellow Consultants
Benefits
  • Personal time off
  • Maternity and paternity benefits
  • Access to skills / higher education programs/resources
  • Discounts on products and services via Benefit Box
  • Participate in CSR programs and live life with a purpose
  • Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

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