Entry-Level Technical Support Apprenticeship at Wonde

Start your journey in technical support with Wonde's Customer Support Specialist Apprenticeship, featuring a hybrid model that balances hands-on experience with structured learning. This 17-month program prepares you for a satisfying career in the education sector.

Wonde is looking for candidates eager to develop in the fields of customer service and technical support. During the apprenticeship, you will engage directly with schools, assisting in software installation and integration while pursuing a Level 3 Customer Service qualification. Mentoring and practical experience will guide you as you develop essential skills.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries

• Effectively log support tickets in our ticketing system

• Collaborate with schools for seamless software integration

• Nurture relationships to enhance user satisfaction

• Support administrative functions within the team

Requirements:

• Dedication to completing the apprenticeship program

• Interest in technology and its application in education

• Exposure to customer service roles is a plus

• Strong communication abilities

• A proactive and enthusiastic approach to problem-solving

Pursue your passion for technology and customer service with Wonde's apprenticeship, setting the foundation for a rewarding career.
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