Sr Subject Matter Expert; Support&Ops
Job in
East Gwillimbury, Newmarket, Ontario, Canada
Listing for:
HCL Technologies Limited
Full Time
position
Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst, Business Systems & Technology Analysis
Salary/Wage Range or Industry Benchmark: 65000 - 90000 CAD Yearly
CAD
65000.00
90000.00
YEAR
Job Description & How to Apply Below
Position: Sr Subject Matter Expert (Support&Ops)
Location: East GwillimburyTo ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.
Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning, identification of EN business opportunities.4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholdersAt HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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