Facilities Operations Manager

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We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries.

We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at Ellis Don could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at Ellis Don, we choose to celebrate the strength in our differences, every day. Ellis Don’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, Ellis Don’s purpose is to provide people with similar values the opportunity to achieve to their full potential;

to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with  case you’re curious, here’s what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report , highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety.

You as an Operations Manager will:

Provide daily leadership and direction to Supervisors and frontline teams across maintenance and building operations

Ensure effective execution of preventative maintenance (PM) and reactive work in line with SLA/KPI expectations

Monitor service performance, ensuring compliance with hospital operational and contractual requirements

Drive improved responsiveness, reliability, and quality of service delivery

Manage and coordinate a unionized workforce, ensuring compliance with collective agreements and legislation

Oversee shift coverage, absenteeism response, and workload redistribution

Lead performance management, coaching, and discipline processes in collaboration with People and Culture.

Manage operational budgets related to labour, overtime, and subcontractors

Improve span-of-control effectiveness and accountability at the frontline

Ensure effective daily and weekly planning routines, including work prioritization and scheduling

Ensure compliance with Ontario OHSA, Healthcare accreditation requirements, and P# contractual obligations

Promote a strong safety culture and incident prevention approach

Support the Plant Manager with regulatory compliance on critical building systems and operations

Act as primary operational contact for internal stakeholders and hospital representatives

Support issue escalation, resolution, and communication

Lead root cause analysis on operational failures and performance gaps

Is this role right for you?

Minimum 5–10 years in Facilities Management or building operations

Post-secondary education in Engineering, Facilities Management, or related field is preferred

Trade certification (Electrician, Millwright, HVAC, etc.) is strongly preferred

Experience in a healthcare or acute care environment

Experience with managing unionized labour environments

Experience in multi-trade maintenance operations (HVAC, electrical, mechanical, plumbing)
Experience managing supervisors and large operational teams

The salary range for this position is $100,000-$115,000

Ellis Don is proud to provide this unique career opportunity that provides continuous learning,…