Retail Supervisor, Product Operations - Upper Mall

Retail Supervisor, Product Operations – Upper Canada Mall

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We hire and promote qualified people of all backgrounds without regard to protected status. We received numerous awards for our commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher, the thread that has run through those five decades is the phenomenal people who make up our brand – our employees and our customers. People who are rooted in our legacy and focused on the future, applying their passion to leave the world better than they found it.

We have built our brand on staying true to our roots while being at the forefront of the next. If you want to be part of an iconic American brand and help lead the way for where we’re headed, we’d love to have you join us.

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees, support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role‑model and teach your team, driving behaviors that deliver a best‑in‑class customer experience.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand’s selling behaviors, role‑modeling these with every customer who walks through our doors.
• Support the sales leader during non‑peak hours, with the customer as the primary focus.
• Collaborate effectively with employees, ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after store operating hours, including opening and closing checklists.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

• You embody Gap Inc.’s purpose, mission, vision, values, and behaviors.
• You provide clear and direct communication of expectations.
• You can utilize technology effectively to engage with customers and the team to meet goals.
• You demonstrate interest and initiative toward continuous improvement and growth.
• You are agreeable to working a flexible schedule, including holiday, evening, overnight and weekend shifts.
• You can maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

• Merchandise discount: 50% off regular‑priced merchandise at Gap, Banana Republic, Old Navy and Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive paid time off plans.
• Company match for donations and volunteer time.
• Registered Retirement Savings Plan.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• Virtual health care 24/7.
• Maternity/Parental top‑up.
• See more of the benefits we offer.
• For eligible employees.

Seniority level:
Mid‑Senior level

Employment type:

Part‑time
Job function:
Sales and Business Development
Industry: Retail

Location:

Upper Canada Mall, Newmarket, Ontario, Canada