Key Lead; Upper Mall - Store

As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater toward our customers' unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers.

You're comfortable leading in real time—supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance.

Join us for our grand opening—an exciting opportunity to roll up your sleeves and play a hands‑on role in establishing the Knix culture within a brand-new space. Help us launch this adventure from day one and bring our mission to the Newmarket community!

• Competitive Pay - Base Salary plus Monthly Bonus, with performance‑based pay increases.
• Product Discount - Up to 50% on your favourite Knix products.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Savings and Retirement - Company GRSP Program that matches up to 3% of your pay.
• Family - A Parental Leave Top‑Up Program up to 80% of your salary.
• Work Environment - A one‑of‑a‑kind culture committed to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work.
• Career Advancement - Monthly, quarterly, and semi‑annual awards and recognition and the opportunity to advance in your career— we are growing fast!

• You're a Knix Ambassador— inspired by our mission and driven to translate your love for our brand into measurable growth.
• You take ownership of your team's success—you're a team player who proactively coaches, challenges, and inspires your peers to exceed their targets and deliver first‑class customer experiences.
• You thrive in a fast‑paced environment, adapt quickly to change, and make confident decisions on the spot.
• You have an understanding of sales targets and KPIs (such as traffic, CVR, AOV, UPT) and can translate insights into clear and impactful actions on the floor.
• You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported.
• You aren't just a leader; you're a closer. You have a deep love for the brand mission and express that love by driving the metrics that allow us to grow.
• You're comfortable handling difficult customer‑facing conversations and addressing team performance issues with honesty and care.
• You're passionate about career growth— you treat feedback as a tool to success and proactively look for opportunities to elevate your performance.

• Create a comfortable, inclusive, and uplifting end‑to‑end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms.
• Coach and develop Sales Associates in the moment, reinforcing strong behaviors while maintaining a positive, motivating, and fun working environment.
• Dominate your assigned selling periods. You're responsible for the 'pulse' of the floor, using real‑time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table.
• Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit.
• Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers.
• Confidently navigate challenging interactions with team members and customers, de‑escalating situations calmly and constructively.
• Support staff training, visual merchandising, and general operational needs as required.

• 2+ years' experience in an apparel or lifestyle retail brand environment is preferred.
• Proven experience in a lead or senior role.
• Ability to lead,…