Team Lead-Retail

Job Description

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional, and positive in‑store experience to customers and employees.

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem‑solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self‑motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

• Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
• Assist store management in conducting new associate onboarding and trainings.
• Coach associates on customer service fundamentals and provide positive feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to the team to best maximize efficiency of store operations.
• Communicate individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Create an open outward communication on the sales floor.
• Ensure adherence to all company policies, procedures and guidelines.
• Perform opening and closing procedures, and any inventory duties as directed.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.