Store Manager, Upper Mall

Overview:

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

Reporting to District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store’s business. Through attracting, leading and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.

The SM is accountable to create annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising and Community outreach.

Through day to day functions, the Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values.

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our Retail stores
• Engage, develop and retain top talent by leveraging their expertise and unique skillsets
• Ensure that development and succession planning happen at all levels of the tea
• Create and maintain a succession strategy
• Have regular conversations about performance and deliver feedback with direct reports
• Establish and maintain key communication rhythms including Team Meetings, regular connects with Assistant Store Managers, and weekly, monthly and quarterly business updates
• Create annual and quarterly strategic plans to support growth of the business
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets
• Display strong business acumen and analytical skills in order to growth the store business
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Cultivate an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Take a proactive and innovative approach to growing the business through test/learn, Greenbook optimization, and strategic community outreach
• Inspire and uplift your peer group through peer coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion

• You’re comfortable working in a scented environment.
• You're passionate about engaging with Community Members in a personalized, hands‑on way—demonstrating how to use products and
  applying them directly to yourself and to Community Members to create meaningful experiences.
• Leadership disposition - A visionary leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experience
  - Has a deep understanding of the Retail environment; an expert in delivering…