Interim Manager (12 Month Contract

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job : 293016
Store Name/Number: ON-Upper Canada Mall (0516)
Address: 17600 Younge Street, Newmarket, ON L3Y 4Z1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As an Interim Manager at Sephora, you will oversee the success ofeither our Store Operations, Beauty Servicesor thesales floor, oras we call it, our"Stage".Our leadershiprolesare all rooted in coaching and development, driving your teamsto perform at their best while prioritizing the client experience.

This positiondirectlyinfluencesstore performance by training your team to effectively utilize

Sephora’sprocessesand inspiring them to exceed company goals. Reporting to the Store Director, the Interim Manager supportsa team of Leads,Advisors,and/or Consultants. Our interim rolesare fixed contract positions,thathave a definitive end date. These roles are still eligible for Sephora’sPerks and Benefits!

Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.

Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.

Performance Assessment & Development. Support annual performance reviews for direct reports in a complete andtimelymanner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensuretimelyfeedback for improvement is delivered and followed up onas necessary.

Visual Merchandising. Ensure merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensuretimelyreplenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properlyengagingwith all store brands visiting the store. Ensure all brand representatives effectively train and coachtheteamontheir products. Provide feedback on brand training effectiveness when possible.

You havea minimum of2-4 years of management experience in the beauty, retail, or customer service industryor equivalent internal experience.

You are metrics-driven and have a proven track recordof motivating and coaching a team to achieve company expectations and goals.

You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

You have a proven ability to create high-performing teams and can easilyidentifyin-store talent and develop them throughout their career journey.

You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

On-site:
You willwork at the location specified in the job posting.

Scheduling:
Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements:

Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

The Perks. Thinkyou’vetried it all? Just wait until you work…