Assistant Store Manager, Upper Mall

Overview

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. Like nature, we're continually growing. As we continue to build our team, we're seeking talented people to join us in our stores, support offices, and distribution centres.

We are a purpose-driven, people-first organization where collaboration, innovation, and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and who keep the customer experience at the centre of everything they do.

At Saje, you'll connect with a dynamic community and make a positive impact. Join our team and grow your career alongside some of the most talented, hardworking, and kind-hearted people out there.

The Impact You'll Make

Reporting to the Store Manager, the Assistant Store Manager (ASM) is accountable for leading key aspects of the store's business. By attracting, leading, and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and align with our commitment to providing excellent service and spreading global wellness.

While fostering an environment that delivers on the company's culture and service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability within the retail business.

The ASM partners with and supports the Store Manager in creating annual and quarterly strategies focused on People, Operations, Visual Merchandising, and Community Outreach.

Through day-to-day responsibilities, the Assistant Store Manager contributes to maintaining and strengthening Saje's culture by proactively demonstrating behaviours that align with Saje's values.

What You'll Do

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our retail stores.
• Engage, develop, and retain Team Members by leveraging their expertise and unique skill sets.
• Create and maintain a succession strategy.
• Administer mid-year and annual performance reviews, set goals, and regularly deliver feedback to direct reports.
• Partner with the Store Manager to create annual and quarterly strategic plans that support business growth.
• Generate business results and achieve key KPIs, including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth, and labour targets.
• Demonstrate strong business acumen and analytical skills to grow the store business.
• Ensure Team Members are equipped with the product knowledge needed to make intentional recommendations for Community Members.
• Uphold presentation standards and identify merchandising opportunities to elevate the in-store experience.
• Cultivate an environment of exceptional Community Member service by sharing our products and spreading wellness through the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Create an environment where all Team Members consistently experience a sense of belonging and inclusion.

We'd Love to Hear From You If:

• You're comfortable working in a scented environment.
• You're passionate about engaging with Community Members in a personalized, hands-on way by demonstrating how to use products and applying them directly to yourself and Community Members to create meaningful experiences.
• Leadership:
  You're an inspirational and dynamic leader who is naturally warm and compassionate, with an insatiable drive to exceed results and celebrate successes.
• Retail
  
  Experience:
  
  You have a deep understanding of the retail environment, are an expert at delivering exceptional Community Member experiences, and have proven sales floor leadership experience.
• Getting Product on People:
  You're excited to share our products with people and educate them on how our unique formulations elevate wellness.
• Community Connector:
  You leverage an…