Store Manager; Store

STORE MANAGER – NEW STORE OPENING | UPPER CANADA MALL, NEWMARKET Be part of something new. Build your team. Make your mark. CLÉMENT is coming to Upper Canada Mall in Newmarket!

For nearly 70 years,
CLÉMENT has been a trusted destination for families, specializing in children’s fashion, footwear, baby essentials and accessories. Founded in Quebec in 1957, CLÉMENT has grown into a well-established Canadian retailer with a passionate team of more than 700 employees.

And now, we’re growing again.

As part of our expansion, we are preparing to open a brand-new store in Upper Canada Mall in Newmarket, and we are looking for two experienced Store Managers who are passionate about retail, leadership and, above all, delivering an outstanding customer experience.

This isn’t just another management position.

It’s an opportunity to be part of a new store opening from the very beginning, build a strong team, create a customer-first culture and bring the CLÉMENT experience to families in Newmarket.

As a Store Manager, you will play a key role in the success of our new Upper Canada Mall location. Working collaboratively with the management team, you will be a hands-on leader who is present on the sales floor, connected to your employees and genuinely engaged with our customers.

At CLÉMENT, customer service is at the heart of everything we do. We are looking for managers who love being on the floor, building relationships with customers, supporting their team and ensuring that every family who walks into CLÉMENT receives a warm, attentive and personalized experience.

You will:

• Bring the CLÉMENT customer service experience to life every day and ensure every customer receives exceptional service
• Be actively present on the sales floor and lead by example
• Participate in the recruitment and selection of your team in collaboration with our Human Resources team
• Welcome, train, coach and develop your employees
• Inspire your team and build a culture focused on customer service, collaboration and performance
• Create a positive, supportive, motivating and engaging work environment
• Lead your team toward achieving sales and performance objectives
• Plan and manage employee schedules according to operational needs, availability and established budgets
• Oversee day-to-day store operations and administrative responsibilities
• Ensure merchandising and visual presentation meet CLÉMENT standards while maximizing sales opportunities
• Manage inventory, product receiving and stock organization
• Maintain a clean, organized and welcoming store environment
• Ensure company policies, procedures and operational standards are consistently followed
• Contribute actively to the overall performance and long-term success of the new store

First and foremost, you are a hands-on, customer-focused leader
.

You genuinely enjoy working with people, know how to create memorable customer experiences and have a natural ability to bring a team together around a shared goal.

You are an approachable, dynamic and engaged manager who isn’t afraid to roll up your sleeves and lead from the floor.

You bring:

• A minimum of 3 years of management experience
• A minimum of 4 years of retail experience
• A minimum of 4 years of customer service experience
• A genuine passion for delivering exceptional customer service
• Strong leadership and people-management skills
• Excellent communication and interpersonal skills
• A proactive, hands‑on and solution‑oriented approach
• Strong organizational and planning abilities
• A passion for coaching, developing and motivating employees
• The ability to thrive in a dynamic, fast‑paced retail environment
• A strong sense of responsibility, ownership, autonomy and collaboration

At CLÉMENT, you’re not simply joining a store —
you’re…