Production Associate

Production Associate

(Full-Time)

MISSION THRIFT STORE

NEWMARKET, ON

BFM Foundation Canada is a national Christian organization with over 50 Mission Thrift Stores across the country. The net revenue from all Mission Thrift Stores is devoted to the Joint Ministry of BFM Foundation Canada and Bible League Canada (BLC). These funds are used to establish adult and children’s literacy programs, church planter training, and distribute Bibles in many places around the world.

The stores are operated primarily by dedicated volunteers.

You have a passion for thrift. You are motivated, looking for a role with a purpose, and have a desire to make a difference in your local community. You want to serve through retail and recycling. You want to further your career in retail. You like to have fun at work.

The Production Associate plays a vital role in supporting the day‑to‑day operations of Mission Thrift Store by ensuring the efficient processing, preparation, and flow of donated goods from the Receiving department through to the sales floor. Through careful sorting, pricing, and organization of donations, this team member helps create a clean, safe, and well‑merchandised store environment that serves with excellence. This role requires strong customer service skills and a consistently friendly, welcoming, and professional demeanor when interacting with donors, customers, volunteers, and staff, reflecting the values and mission of the organization.

The Production Associate works collaboratively with team members to meet production goals, uphold health and safety standards, and contribute to a positive workplace culture that supports Mission Thrift Store’s commitment to volunteerism, integrity, and sustainable growth in support of Bible League Canada’s global ministry.

The Production Associate reports to and works in partnership with the Production Supervisor.

• Receive, unload, sort, and process donated goods in the Receiving and Production areas.
• Evaluate, prepare, and price donated items in accordance with established pricing guidelines and store standards.
• Ensure a steady and efficient flow of processed merchandise from the Production area to the sales floor.
• Restock, merchandise, and assist with maintaining select product categories as needed.
• Maintain clean, organized, and safe Receiving, Sorting, and Production areas at all times.
• Follow all health, safety, and operational procedures to ensure a safe work environment.
• Keep aisles, work spaces, and storage areas clear, organized, and free of hazards.
• Assist with the timely removal, purging, recycling, or disposal of unsellable items as directed.
• Set up product displays and promotional signage in accordance with store merchandising standards and seasonal initiatives.
• Work collaboratively with the Production Supervisor, Store Manager, staff, and volunteers to meet daily production and operational goals.
• Provide guidance, support, and basic training to volunteers working in the Receiving, Sorting, and Production areas.
• Foster positive working relationships and contribute to a welcoming and respectful team environment.
• Greet donors warmly and receive donations in a friendly, professional manner.
• Provide courteous and helpful customer service, responding to questions or concerns as needed.
• Escalate customer or donor issues to a supervisor when appropriate.
• Operate the cash register or POS system when assigned, including handling transactions accurately.
• Participate in team meetings, special projects, and seasonal/promotional initiatives.
• Perform other duties as assigned to support changing priorities and overall store operations.

• High School Diploma or equivalent is preferred.
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