Dealership:
New Roads Automotive Group, a division ofOpenRoad Auto Group
Department:
Parts
Compensation: $44,000-$48,000/year
We are proud of our forward-thinking culture developed over
40 years of continuous improvement initiatives. Open Road is one of the large stand fastest growing automotive retail groups in the country ( representing 23 brands across 44locations
) with a shared vision tobecome the national automotive leader in customer experience. As one of"Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownershipoftheir role.
Our size doesn't define us, our people do. No one is just anumber here, everyone matters, and our culture is the foundation of our success.
A Career at Open Road Means You’ll Enjoy:
- Opportunity to work with avariety of OEM Brands including Acura,Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda,Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram,Rolls-Royce, Subaru, Toyota, Volkswagen
- Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSPmatching, and referral bonuses
- Comprehensive extended health and dental plan (applicable for full-time positions only)
- Strong focus on training, development,and internal promotion opportunities
- Be part of collaborative,friendly, and progressive work culture with an emphasis on transparency,innovation, relationship, and empowerment
- Be part of a culture that celebrates you through employee recognition programs and engagement events
ROLE &RESPONSIBILITIES:
- Handle parts requirements of customers through counter service and sales;
- Prepare detailed invoice sand customer statements;
- Supplying parts quotes andsales to service, internal, retail, and wholesale clients;
- Assist with shipping as necessary;
- Supply service technicians with parts ordered through parts requisition forms;
- Answer phone calls on anongoing basis;
- Maintain the inventory and cleanliness of the Parts Department;
- Verify receiving shipments by checking order against the packing list;
- Assist in keeping parts clean and shelf section area stocked and orderly;
- Follow-up on shortages and expedite through reporting to Parts Manager;
- Ensure accuracy in all transactions,inventory, and procedures;
- Work in partnership with department managers and employees to maximize store sales and in-store presence;
- When necessary, help inthe delivery of parts to clients;
- Personal Protective Equipment (safety glasses and safety shoes) to be worn at all times when necessary;
- Performs other duties as required
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED:
- Knowledge of PBS is considered an asset
- Minimum 2-year telephone-based customer service experience.
- Possess exceptionally strong telephone communications skills.
- To be a dealership/brand advocate promoting extraordinary customer service.
- Must be detail-oriented,thorough, and able to work independently.
- Is knowledgeable about dealership operations.
- Flexibility and adaptability.
- The desire for continuous professional growth and improvement.
- Problem-solving.
- Ability to work effectively and congenially with others in the department and the dealership.
- Ability and aptitude to establish rapport with customers over the telephone.
We are an equal opportunity employer that values diversity, inclusion,and respect in the workplace. We are committed to creating opportunities forour associates to learn, advance their careers, and reach their full potential.
This job posting is intended to identify qualified candidates for potential future opportunities as business needs arise. We prioritize transparency in our hiring practices and strive to provide applicants with clarity regarding each opportunity’s nature and purpose.
Open Road Auto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidate staking part in all aspects of the selection process.
Grow Your Career at Open Road!
We thank all applicants for their interest; however, onlythose selected for an interview will be contacted.
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