Security Concierge

Overview

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented, and has great communication skills along with excellent organizational skills.

Saturday and Sunday, 12:00 pm to 8:00 pm.

Newmarket, ON.

$18.50 per hour.

• Identify and clarify residents’ needs and desires, answer questions, and give directions and instructions.
• Remain calm under pressure and act quickly.
• Manage and screen messages.
• Schedule access for authorized vendors to provide services within units.
• Maintain guest privacy and organizational reputation by keeping information confidential.
• Update job knowledge by participating in educational opportunities and maintaining two personal networks.
• Enhance department and organizational reputation by taking ownership of new and different requests and exploring opportunities to add value.
• Ensure all safety and access‑control procedures are followed and maintain a safe work environment.
• Provide protection to clients, residents, and property of the buildings we are contracted to serve. Offer assistance and support by answering inquiries and directing as required.
• Observe floors and stairways to ensure they are clear of debris, obstructions, and fire hazards, and that access doors to sensitive/priority areas are locked. Be alert to deficiencies that could cause injury or loss of client assets.
• Enforce client rules, regulations, municipal, Ontario, and Canadian laws and assist police and medical staff when required.
• Provide exceptional customer service to clients, customers, contractors, and visitors on client property.
• Perform routine property patrols of all building levels, parking areas, and perimeter, and respond to emergencies and fire alarms.
• Follow up with daily documentation, occurrence logs, incident reports, and front‑desk software as required.
• Follow all on‑site procedures: employee handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies, and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred; completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations would be an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage business.

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours beyond normal office hours—including evenings, holidays, and some weekends—may occur. Schedule is subject to change based on business needs.

First Service Residential is North America’s foremost property management firm specializing in property management, front desk security guards, cleaners, and superintendents within our Property Services Department. Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be comprehensive and does not preclude management from assigning or reassigning schedules, duties, and responsibilities at any time.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual…