Residential Support Worker_FT-; Bargaining Unit Position

Title
:
Residential Support Worker (Bargaining Unit Position)

Location
:
Newmarket, ON - YRSS Supportive Housing Services

Compensation
: $52,022 - $61,821 annually

Contract
:
Prorated, until December 31, 2026

Work Type
:
Onsite

Job :

Through a team oriented professional approach, the residential support worker provides support to clients to increase their independence, dignity, and self-respect in a safe and secure environment. Working within a team‑based environment, you will support clients in achieving greater independence and well‑being within a supportive housing setting.

• Client Support & Skill Building
  :
  Build strong, respectful relationships with clients, providing coaching and hands‑on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
• Program & Household Operations
  :
  Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well‑maintained living setting.
• Community & Service Coordination
  :
  Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24-hr crisis support.
• Conflict Resolution & Recovery Support
  :
  Promote a psych‑social rehabilitation/recovery‑oriented approach, including harm reduction, conflict resolution, and problem‑solving to support positive shared living environments.
• Administrative & Team Collaboration
  :
  Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

• Relevant degree or diploma in human services or a related field.
• At least 2 years of experience working with vulnerable populations.
• Knowledge of challenges faced by clients, including mental health, addictions, cognitive impairments, HIV/AIDS, etc.
• Strong understanding of harm reduction and psychosocial rehabilitation principles.
• Strong crisis intervention, problem‑solving, and conflict resolution abilities.
• Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
• Experience working within multidisciplinary teams and facilitating group activities or meetings.
• Excellent interpersonal communication and counselling skills to support clients in sensitive and complex situations.
• Effective organizational, time‑management, and analytical skills.
• Proficiency in computer systems, documentation, and record‑keeping.
• Will be required to be on after‑hours on‑call, on a rotating schedule.
• Physically able to walk up and down stairs, assist clients with daily living activities, travel 10‑20% to different locations, lift objects up to 50 lbs.

Work will be required in resident rooms and may expose you to second‑hand smoke. After‑hours on‑call duty is required on a rotating schedule. Physical demands include walking up and down stairs, assisting clients, traveling 10‑20% to other locations, outdoor travel, and lifting up to 50 lbs.

• E‑learning program available all year round.
• Vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget.
• Corporate gym membership rate.
• Access to Perko Polis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion.
• Vulnerable Sector Check (VSC) is required.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected characteristic.