Case Manager_FT-Perm; Bargaining Position Unit

Title of Job:Case Manager (Bargaining Unit Position)
Date: September 29, 2026
Closing Date:October 13, 2026
Location: Newmarket, ON - York Region South Simcoe Supportive Housing
Compensation:$57,007 - $71,647 Annually Prorated
Work Type:Onsite
Job :
Existing or New Positions:Existing

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

York Region South Simcoe (YRSS) Supportive Housing Services provides support to individuals facing serious mental health challenges and homelessness, who might also experience substance use challenges. This program provides a range of supportive housing options across York Region and South Simcoe, either within LOFT owned houses/buildings or through head lease arrangements with private landlords. Each house or apartment, whether individual or shared, comes fully furnished and with support services attached.

Our goal is to support clients to maintain housing stability and tenure in the community, in a manner that fosters self-worth and dignity.

We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues.

As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and .
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Other duties as assigned by Program Manager and/or designated supervisor.

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding…