Care Navigator

Oakfield Surgery is seeking a motivated and caring care navigator to join our friendly and supportive practice team on a part-time basis. We are looking for around 25 hours per week, worked as follows:

Monday: 8am - 3pm

Tuesday: 1pm - 5pm

Wednesday: 8am - 3pm

Friday: 8am - 3pm

All applicants must have the ability to be flexible, to cover lates as and when necessary (this includes working until 6.30pm on occasion). This is arranged at least 6 weeks in advance, unless on the occasion of sickness, etc.

As the first point of contact for patients, you will play a vital role in helping people access the right care, at the right time, while providing outstanding customer service in a busy healthcare environment. This is a varied and rewarding role that requires excellent communication skills, a calm and professional approach, and the ability to work effectively under pressure. You will work closely with GPs, clinicians and administrative colleagues to support the delivery of high-quality patient care and ensure the smooth day-to-day running of the practice.

• Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
• Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
• Facilitate effective communication between patients and members of the healthcare community.
• Handle patient complaints in accordance with practice protocols.
• Provide an efficient and accurate support to the secretarial team, clinicians & patients.
• Respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.
• Ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion.

For further details, please see job description attached.

To be considered for this position, you will have the following:

• Minimum of one year's experience in a busy customer service, reception or administrative environment.
• Experience of working as part of a team in a fast-paced setting.
• Experience using computerised systems and standard office equipment.
• Understanding of confidentiality requirements and professional handling of sensitive information.
• Educated to GCSE level (or equivalent), including English and Maths
• Typing qualification (e.g. RSA/ECDL or equivalent) with the ability to accurately input and process information
• Competent IT skills and ability to use computer systems effectively

• ECDL/CLAIT or other IT qualification
• NVQ level 2 in customer service
• Medical receptionist diploma
• Previous NHS experience

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

• 23.7% employer contribution

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.