Internal Account Manager
Job in
Newmarket, Suffolk County, CB8, England, UK
Listed on 2026-08-26
Listing for:
Crem Recruitment
Full Time
position Listed on 2026-08-26
Job specializations:
-
Sales
Sales Administrator, Account Manager, Inside Sales, Customer Success Management
Job Description & How to Apply Below
The purpose of the role is to provide exceptional customer service, account management and efficient sales administration.
Duties
* Taking incoming sales enquiries and orders.
* Processing sales orders and quotes.
* Managing the sales inbox and processing emailed sales orders and enquiries.
* Processing literature and sample requests.
* Managing key accounts as the internal contact and monitoring account activity.
* Liaising with Purchasing, Accounts and Logistics teams to fulfil customer requirements.
* Processing web sales orders.
* Obtaining quotes from suppliers for special and bespoke products.
* Arranging purchase orders.
* Completing sales order administration from the previous day.
* Processing customer goods returns.
* Implementing price increases as required to maintain and grow GP.
* Looking for ways to improve processes and increase productivity within the team.
Skills & Attributes
* Ability to interact confidently with customers by telephone and email.
* Excellent attention to detail.
* Good communication skills.
* Positive, can-do attitude.
* Self-motivated and reliable.
* Strong team player.
* Good time-management skills.
* Customer-focused approach.
* Working knowledge of Microsoft Office and CRM systems.
Benefits
* 31 days' holiday including Bank Holidays
* Holiday buy/sell scheme – up to 3 additional days
* Free Lunch Friday
* Regular celebratory BBQs
* Dress Down Friday
* Monday to Friday working hours, 8:30am – 5:00pm
This is an excellent opportunity for a customer-focused individual to join a growing business in a varied role combining customer service, account management and sales administration.
Crem Recruitment are acting as a recruitment agency in relation to this vacancy
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