District Support Pharmacist

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our retail locations, we bring this promise to life every day.

Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence in each pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team.

The DSP’s responsibilities include, but are not limited to:

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap.
• Supporting safe and accurate prescription fulfillment by following and directing the pharmacy team to follow pharmacy workflow procedures and utilizing the safety guardrails at every workstation.
• Assuming Pharmacy Manager’s day‑to‑day duties when serving as the only or the primary pharmacist‑on‑duty.
• Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total health care team, and proactively resolving insurance and/or medication issues.
• Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize.
• Supporting the effective management of pharmacy inventory in all pharmacies worked by following and guiding the pharmacy team to follow all inventory best practices, with a special focus on protecting cold chain products for our patients and our business.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.
• Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company‑required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients.
• Supporting access to care and helping to improve patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey.
• Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and record‑keeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues.

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.

• Ability to travel within a reasonable radius to support market staffing as business needs require.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus:
  • Ability to concentrate on a task over a period of time.
  • Ability to pivot quickly from one task to another to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation:
  • Actively look for ways to help people, and do so in a friendly manner.
  • Notice and understand patients’ reactions, and respond appropriately.
• Communication
  
  Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points…