Sr Operations Program Manager

We are searching for an experienced Sr Operations Program Manager at our Atlanta facility.

Primary Duties and Responsibilities:

We are looking for a Senior Operations Program Manager, based out of our high-volume, Newnan, GA Distribution center; responsible for overseeing and optimizing the performance across the network for large clients within our Supply Chain Services group. The ideal candidate will have strong leadership, process optimization, financial, as well as relationship building and communication skills. They will be responsible for ensuring operational efficiency, maintaining service level agreements (SLAs), and driving continuous improvement while fostering a strong, strategic partnership with the customer and the organization.

About the Company: We are an over 105-year-old and growing electronics and technology company based in Harrisburg, PA. We offer an employee stock ownership plan, competitive pay, an excellent benefits package, and paid time off to volunteer in the community.

• Our employee co-owners empower us and provide the industry’s best service. We also promote a collaborative culture.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
• We offer a comprehensive benefit package including an Employee Stock Ownership Plan (ESOP), Paid Time Off, Medical, Prescription, Dental and Vision benefits, Gym Reimbursement, Tuition Assistance and more.

About the Role:

This role has four focus areas outlined below:
Operational Leadership & Performance Management;
Customer Relationship Management;
Financial & Budget Management; and Team Leadership & Development. In addition to these focus areas, they will need to be able to understand and have the ability to step in and help in other areas up to and potentially including managing the overall facility if the need arose.

Operational Leadership & Performance Management:

This individual will oversee all aspects of their accounts’ distribution and logistics operations, ensuring seamless execution of warehousing, fulfillment, and transportation functions. They will be responsible for driving operational excellence by implementing best practices, optimizing workflows, and leveraging technology to improve efficiency and agreed to service levels. They will use tools like Lean, Six Sigma, or other methodologies to enhance productivity, operational efficiency, quality and delivering an incredible customer experience.

They will monitor and develop key performance indicators (KPIs), including on-time delivery, order accuracy, inventory management (PI responsibilities), internal process audits, FEFO requirements, and cost controls, ensuring all SLAs and contractual commitments are met or exceeded. They will do all of this while still ensuring compliance with our policies and procedures.

Customer Relationship Management:

The successful individual will serve as the primary point of contact for the customer(s), ensuring alignment with their operational growth and needs along with understanding their business goals and objectives. They will need to both build and maintain strong, trust-based partnerships with key stakeholders of the account, proactively addressing concerns and identifying opportunities for value-added services, new product launches, seasonal volumes, special promotions, etc.

They will conduct regular business reviews with the customer (Q ’s), providing performance insights, operational updates, and strategic recommendations. They will collaborate with SCALE (Supply Chain Services) team to drive continuous improvement initiatives that enhance service quality and a positive customer experience.

Financial & Budget Management:

The Senior Operations Program Manager will manage budget, financial planning, and cost controls for the account, ensuring operational expenses align with financial targets. They will focus on being cost conscious. They will also analyze volume forecast and operational reports to identify cost-saving opportunities and drive profitability.

Team Leadership & Development:

This Senior Manager role will lead, mentor, and develop a high-performing team, fostering a culture of…