Regional Director of Operations

About Poured

Poured LLC is a technology-enabled workforce platform serving luxury and premium retail brands. We help brands fill shifts, hire talent, and optimize store operations through a data-driven platform. As we evolve into a scalable SaaS platform, we’re building a team that blends relationship-led growth with analytical rigor.

Role Overview

We are hiring a Business Development & Market Operations Manager based in Orange County, CA, operating in a virtual-first capacity with regular in-market engagement.

• Build and grow retail partnerships remotely and in-market

• Own market-level revenue and account performance

• Analyze operational data inside our technology dashboard

• Translate insights into actions that drive utilization, retention, and revenue

Key Responsibilities

Business Development & Market Growth

• Prospect, pitch, and close luxury and premium retail brands

• Expand existing brand relationships across multiple store locations

• Drive store-level adoption and engagement with the Poured platform

• Represent Poured in virtual meetings and targeted in-market visits

• Own revenue growth and account expansion within assigned markets

Account Management & Market Operations

• Serve as the primary point of contact for assigned brand partners

• Oversee onboarding, activation, and ongoing store success

• Identify upsell, cross-sell, and expansion opportunities

• Ensure consistent usage and satisfaction across accounts

Analytics & Dashboard Ownership

• Monitor performance metrics through the Poured dashboard, including:

• Shift fill rate

• Hours booked

• Time-to-fill

• Cost per shift

• Hire conversion rates

• Store utilization

• Identify trends and operational gaps

• Produce performance summaries and insights for internal leadership and clients

• Use data to drive recommendations and decisions

Product Feedback & Platform Evolution

• Translate brand and market feedback into product insights

• Partner with leadership on feature testing and SaaS rollout

• Support refinement of pricing, workflows, and analytics

• Act as a bridge between clients, operations, and product teams

Who You Are

• Based in Orange County, CA

• 4–8+ years in business development, partnerships, or sales

• Comfortable operating in a virtual-first environment

• Confident engaging senior stakeholders at retail brands

• Strong analytical thinker with experience using dashboards and KPIs

• Self-directed and highly organized

• Willing to travel locally for occasional in-market visits

Required Skills

• B2B sales and account growth

• Data-driven decision-making

• Operational ownership

• CRM proficiency (Hub Spot, Salesforce, etc.)

• Strong Excel / Google Sheets skills

• Excellent communication and presentation ability

Nice to Have

• Experience in luxury retail, staffing, or marketplaces

• SaaS or tech-enabled services background

• Startup or high-growth company experience

• Multi-location retail account management

Why Join Poured

• Virtual-first flexibility with meaningful market ownership

• Direct impact on revenue, product direction, and growth

• Opportunity to grow into senior leadership as the platform scales

• Competitive compensation with upside tied to performance

Compensation

• Competitive base salary

• Performance-based commissions or bonuses

• Equity or equity participation potential (role dependent)

• Business development expenses covered

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