Operations Documentation Associate

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

• Support all Operations areas by updating job aids, bulletins, research materials, and letter/email templates.
• Maintain accurate, complete, and up-to-date procedural resources for Operations teams to ensure consistent workflows and high-quality service delivery.
• Update internal and external administrative forms and applications based on approved recommendations, ensuring alignment across impacted teams and related procedural materials.
• Manage updates within the Forms Master Library in Open Text and communicate changes clearly through bulletins and other established channels.
• Research processes with Operations subject matter experts to develop or refine content, evaluating impacts across all relevant teams to ensure comprehensive updates.
• Produce documentation that adheres to established content standards, compliance requirements, formatting guidelines, and usability best practices.
• Validate the accuracy of updated materials with appropriate reviewers before rollout to ensure readiness for any business or client-impacting changes.
• Capture the rationale behind documentation decisions for historical tracking and provide summaries of change history when requested by internal partners or auditors.
• Keep department task-tracking tools updated to enable accurate reporting of workloads, progress, and capacity.
• Actively build business knowledge by learning Core Operations processes and staying current on operational changes to better support documentation needs.
• Collaborate with managers, senior team members, and business partners to gather feedback and identify opportunities to strengthen technical writing, documentation strategy, and professional competencies.
• Manage multiple tasks and deadlines effectively while maintaining strong attention to detail and quality.
• Meet target deadlines for performance reviews and SMART goal check-ins and evaluations.

• 3-4 years of Operations experience and strong knowledge base of Operations procedures.
• 1-2 years' experience with internal documentation review and enhancement.
• Must have excellent verbal and written communication skills.
• Strong PC skills (especially Excel, MS Word), and time management skills.
• Ability to organize resources, information and data into usable formats to meet the needs of end users.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at  What’s life like at Pacific Life? Visit

$25.66 - $31.36

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including:
  Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.