Customer Success Associate

Customer Success Associate

Location:

US-CA-Newport Beach

:

Category:
Customer Service/Support;
Position Type:
Regular Full-Time;
Office Model:
Hybrid;
Seniority Level: Associate

As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at‑risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at‑risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

• A Bachelor’s degree is preferred - in lieu of a degree we will consider relevant work experience
• 1‑3 years of proven experience in customer‑facing roles, with a track record of transforming client interactions and driving meaningful outcomes
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to provide exceptional client service
• Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds

In addition to the base salary range, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full‑time positions.

Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Green Street is a forward‑thinking real assets company at the forefront of transforming the commercial real estate market with cutting‑edge predictive analytics, data‑driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit

The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued.

Green Street is an Equal Opportunity Employer

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

USD $62,000.00 - USD $70,000.00 /Yr.

+ Incentive Performance Bonus