Member Services Representative

Big Canyon Country Club is a private, member-owned club dedicated to developing its team and creating exceptional hospitality experiences for members and their families. Since opening for play in 1971, Big Canyon has earned recognition as one of the nation’s most prestigious clubs. In 2026, the golf course was restored by Andrew Green, one of the industry’s most respected, and sought-after restoration specialists.

Today, the Club offers a welcoming retreat where generations of families gather to enjoy exceptional golf, dining, recreation, and companionship in a relaxed setting. Reconstructed in 2009, the 70,000-square-foot clubhouse features a variety of indoor and outdoor dining venues, elegantly appointed banquet facilities, and private locker areas. Beyond golf and dining, members enjoy wellness amenities designed to support healthy, active lifestyles.

Big Canyon Country Club is now accepting applications for:

Member Services Representative The Member Services Representative greets members and guests, answers member inquiries whether in person or over the phone, serves as a liaison between the members and various departments club wide and also assists in administrative duties throughout the Club. This is a part-time position and include evening and weekend shifts.

Duties and Responsibilities Greet and assist members, guests, vendors, and staff in person, by phone and emai with:making reservations for upcoming club events answering questions regarding the club's hour, serevice, and mo redirecting to other department as necessary

Manage club wide email communications

Update, proofread, and maintain member rosters

Design, layout, and produce special and member event menus, buffet signs, and more Update digital signage and printed signage

Conduct routine research on member accounts as necessary

Process routine member check deposits

Process accounts payable outgoing mail Maintain and distribute member and guest bullitins

Sort and distribute incoming mail Manage lost and found program

Manage club mailings of newsletters, rosters, scholarship campaign, etc Assist member with app and website login

Assist in creating club marketing and communications material

Manage employee birthday reward program

Manager employee nametag program

Create and send “Daily Hole in One” email announcement for daily club events

Become familiar with Club events calendar and daily activities

Manager coat and luggage check service

Monitor radio communication

Research and trouble-shoot members questions and inquiries

Knowledgeable of club emergency procedures

Maintain and orderly workspace

Work on miscellaneous projects as assigned and assist other departments if needed

Expectations

Maintain a pleasant, polite manner as well as a neat and clean appearance

Work cooperatively and professionally with other staff members

Always conduct oneself in a professional manner to reflect the high standards of the Big Canyon Country Club Will be expected to perform other tasks or projects as assigned or requested by the Supervisor

Minimum Qualifications A minimum of two years customer service or similar role is required

Previous country club experience is a plus Ability to multi-task in a faced paced, high pressure environment

Able to work non-traditional work shifts (hours), weekends and holidays

Proficient in Microsoft office suite

Must have excellent written and oral communication skills

Must be detail oriented and well organized

Abiity to be resourceful and proactive when issues arisemultitaksing and time-management skill, with the ability to prioiritize tasks

Benefit Highlights
40 hours of sick pay each year, time and 1/2 for hours worked on a holiday, discounted meals, and playing golf on assigned days.

Application Process All applicants are required to submit an online application through our club website (bigcanyoncc.org). Applications will be reviewed to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience.

Hiring Process Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirable

Hiring managers will contact candidate to schedule interview.

Those candidates who are selected to continue from the interview process will be sent for background check.

Upon successful completion of background check, candidates will be notified and begin onboarding processeVerify
** Big Canyon Country Club is an equal employment opportunity employer. We require a…