Real Estate Portfolio Operations Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Real Estate Portfolio Operations Coordinator to join our Loan Administration team in Newport Beach, CA.

As a Real Estate Portfolio Operations Coordinator, you’ll play a key role in Pacific Life’s growth and long-term success by providing support to the portfolio operations team. You will fill a role that sits on a team of approximately 17 people in the Investment division. Your colleagues will include fellow real estate commercial loan servicing and portfolio management professionals.

• Provide technical, research, and application support for mortgage loan servicing system related projects.
• Assist with new loan closings, conversions and post-closing items.
• Collect and track financial statements for input into loan servicing system.
• Run weekly/monthly portfolio reports.
• Prepare quarterly CREFC portfolio reports and watchlists for securitized portfolios.
• Order, receive, and review property inspections and Physical Needs Assessments.
• Follow up with borrowers on deferred maintenance items and monitor until resolution.
• Review and process invoices related to property insurance renewals, replacement reserves and payment of property taxes.
• Provide support for various reporting, audit, and compliance requirements.
• Provide additional support within the Portfolio Management & Operations areas to meet objectives and deadlines for all portfolios.

2+ years working experience in mortgage banking, commercial loan servicing, asset/property management, and/or property insurance administration. Strong knowledge of Microsoft Office products, and the ability to quickly learn new program applications. Self-starter who can work independently and demonstrate initiative. Strong customer service, verbal, and written communication skills.

• Display the ability to be detail oriented and to work well under deadline pressures.
• Demonstrate ability to provide excellent written and verbal communication skills including but not limited to strong customer service skills.
• Proficiency in software applications for real estate investments or asset management a plus.
• Demonstrated ability to use AI tools such as CoPilot to streamline workflows.

You can be who you are. People come first here.

We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at

What’s life like at Pacific Life? Visit

#LI-KP1

Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $36.95 - $45.17

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial,…