Admissions Representative : Registration

Admissions Representative I:
Registration

Multiple shifts and statuses available in either Newport Beach or Irvine.

As a Registration Representative, you work directly with patients and clinical teams to ensure timely and accurate patient registration, insurance verification, and payment collection while adhering to federal, state, and local guidelines.

• Facilitate the arrival process for patients.
• Create accounts for initial intake upon presentation to the check‑in area.
• Monitor patient queues to ensure timely registration processing.
• Follow established HIPAA protocols for proper patient look‑up and complete registration.
• Verify insurance eligibility and accurately code insurance for timely billing.
• Assist patients with billing inquiries and insurance questions.
• Collect all copayments, co‑insurance, and deductible limits.
• Obtain required signatures, IDs, and consents for regulatory requirements (e.g., photo , COA, MSP, advanced directives).
• Confirm and communicate patient registration status, in‑/out‑of‑network status, and maintain service level to avoid delays in patient care.
• In outpatient settings, schedule same‑day and follow‑up appointments, validate physician orders, and confirm accuracy of MD and service codes.
• In emergency departments, follow EMTALA guidelines.
• Generate task reports to monitor workload and inventory.
• Seek assistance when needed to maintain 100% service level targets.
• Meet daily productivity expectations in accordance with department standards.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Minimum one (1) year of clerical experience with medical terminology, filing, computer skills, and basic telephone skills.
• High level of computer keyboarding skills for data input.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, Excel).

• Effective communication in English, both written and oral.
• Strong attention to detail.
• Demonstrated analytical and critical thinking abilities with proactive decision making and negotiation skills.
• Ability to manage multiple tasks simultaneously.
• Ability to establish and maintain collaborative and effective working relationships.
• Strong customer service skills.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Education and Training
• Industry: Hospitals and Health Care