Medical FrontBack Office Representative

Medical Front and Back Office Representative

Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.

Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Customer Service
  • Greet incoming patients and visitors
  • Check patient's out, schedule follow up appointments
  • Answer phones and guide patients
  • Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.
• Flexibility
  • Coordinate with staff for timely care of patients
  • Cross-train and help with front office, scheduling, medical records and phones as needed
  • Participate in various projects and/or complete other tasks as assigned by management
  • Team player ready to help with anything needed
• Organization Skills
  • Data entry
  • Maintaining patient files
  • Clean/maintain patient exam rooms and stock supplies
• Communication Skills
  • Effectively communicate with practice staff and patients on a regular basis
  • Provide strong customer service in handling customer's inquiries regarding insurance coverage
  • Document and update customer records based on phone interactions via database.
  • Take and relay accurate messages
• Problem solving and assisting with various tasks
  • Sell alternative payment plans when insurance is not covered
  • Assist in department's general administrative reporting duties
  • Manage both outbound and inbound phone calls.

• Education and Experience
  • Minimum education equivalent to a 4-year high school diploma or GED.
  • This in an entry-level position
  • Medical office experience a plus
  • Customer service experience a plus
  • Insurance knowledge a plus
• Skills and Abilities
  • Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
  • Strong customer service skills
  • Strong computer skills
  • Typing 45 wpm or higher
  • Strong attention to detail
  • Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
  • Strong ability to identify, analyze, and solve problems
  • Must be punctual and reliable
  • eClinical and/or TIMS knowledge a plus

Hours between Monday through Friday 6:30am- 6:30pm