Supervisor Business Services: Irvine Registration

Job Description Primary Duties And Responsibilities

The Supervisor of Business Services oversees the processes, productivity, and daily operations within their assigned area. Responsible for employee performance management, including recruitment, hiring, and employee retention. Creates schedules, facilitates department meetings, and identifies and coordinates training. Monitors productivity and quality and ensures adherence to departmental and hospital policies. Tracks financial and performance metrics to identify trends and opportunities for improvement.

Acts as an escalation point for issues that arise. Performs other duties as assigned.

• High school diploma or equivalent required.
• Three (3) years’ experience in hospital Revenue Cycle required.
• Two years of supervisory experience preferred.

• Three years’ experience in hospital AR management and Medicare and medi-Cal, PPO/HMO claim adjudications required.
• Experience in all phases of billing and working knowledge of federal and state regulations and requirements related to government billing.

• Associate’s Degree, Bachelor’s Degree in Healthcare Administration, Nursing, or related field preferred.
• Minimum 3 years of experience in healthcare staffing, scheduling, or clinical operations required.
• Previous supervisory or lead experience preferred.

• Two years’ of experience in Registration, customer service, business services, or insurance verification experience required.
• Knowledge of EPIC, Outlook, Excel, Word and power point preferred.

• Experience in hospital scheduling, registration, and insurance verification process required.
• Knowledge of insurance medical necessity policies and guidelines required.
• Knowledge of all phases of the insurance verification and authorization guidelines for hospital inpatient, surgeries, and OP services preferred.
• Knowledge of ICD 9/10 and CPT-4 coding preferred.

• Experience in AR management and PPO/HMO claims adjudication.
• Experience in billing and contract reimbursement for all payors required.
• Knowledge of all phases of the billing and follow-up process and knowledge federal and state regulations pertaining to billing and fair credit collection practices preferred.
• Knowledge of reimbursement methodologies including DRGs, APCs, and standard payment methodology preferred.

• License Vocation Nurse (LVN) or Registered Nurse or Not Credentialed.

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Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certifications

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the  U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://(Use the "Apply for this Job" box below). .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.