Sr. DevOps Engineer

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

This role reports to the Head of Technology Platform Operations of the Workforce Benefits Division and the role will be located in Newport Beach, CA. Relocation Assistance may be provided.

As a Dev Ops Lead Engineer you will play a pivotal role in enhancing our software delivery pipelines, ensuring system reliability, and improving overall service quality. You will lead a team of Dev Ops engineers and work collaboratively with cross‑functional teams to drive the adoption of Dev Ops practices, optimizing development workflows, and ensure the reliability and scalability of software applications in a dynamic and fast‑paced environment.

This role plays a pivotal role in improving software delivery processes and enhancing the overall quality of IT operations.

• Dev Sec Ops  Strategy: Define and implement the Dev Sec Ops  strategy, best practices, and standards for the organization
• Continuous Integration/Continuous Deployment (CI/CD): Design and implement robust CI/CD pipelines to automate software deployment, testing, and monitoring
• Infrastructure as Code (IaC): Manage infrastructure as code using tools like Terraform or Ansible to ensure scalability, reliability, and consistency of infrastructure components
• Monitoring and Alerting: Implement monitoring and alerting solutions to proactively identify and resolve performance issues, security vulnerabilities, and system outages
• Security and Compliance: Collaborate with security teams to enforce security best practices and ensure compliance with industry regulations and standards
• ITIL Implementation: Implement and maintain ITIL best practices to improve service delivery, incident management, problem resolution, change management, and configuration management processes
• Collaboration: Foster collaboration between development, operations and enterprise teams, promoting a culture of shared responsibility and continuous improvement
• Troubleshooting and Incident Response: Diagnose and resolve issues in lower environments as well as production issues, implementing incident response procedures, and contributing to root cause analysis
• Documentation: Maintain clear and comprehensive documentation of Dev Ops processes, standards, and procedures
• Service Improvement: Continuously evaluate and improve service delivery, identifying areas for optimization and efficiency gains
• Vendor Management: Manage relationships with Dev Ops-related vendors and third‑party service providers

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8+ years of experience in a Dev Ops Engineering role
• Experience with automated software build, test, and deployment
• Experience with agile (e.g. SAFe Agile) and Dev Ops concepts & methodologies
• Experience with AI/ MLOps infrastructure enablement
• Strong Expertise with networking, port & server configurations, AWS tagging, and scaling
• Service Management experience ( e.g. Incident, Release )
• Strong expertise in CI/CD pipelines, automation, Python, and IaC
• Strong expertise in AWS environments, Terraform, and Mulesoft
• Proficiency with Dev Ops tools ( e.g. Docker, Kubernetes, Jenkins, Git, and Ansible)
• Advanced knowledge of ADO, JIRA, and a CI/CD framework
• Excellent problem‑solving and troubleshooting skills
• Experience with cloud platforms (e.g., AWS, Azure, GCP)
• Experience with monitoring/observability platforms ( e.g. Grafana, Splunk)
• Serve as an escalation point for tier 1 & 2 for complex support issues
• Works independently, receives minimal guidance
• Acts as a resource…