Operations Project Analyst

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Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented project analyst to join our Operations Project Team in Newport Beach, CA or Omaha, NE.

This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

• Initiate project within Project Management tools; facilitate kick‑off meetings with all identified stakeholders and sponsors to define project roles, scope and objectives, timeline, cost, and project plan.
• Independently lead and facilitate productive planning sessions/meetings as needed to achieve the above; create, maintain, and monitor project plan and roadmap as applicable.
• Lead and facilitate sessions with external stakeholders such as Technology, Compliance, etc., to clarify queries or remove impediments impacting the project.
• Develop approaches and solutions, using a collaborative team approach with key stakeholders; develop needs assessments and cost‑benefit analysis to support proposed solutions.
• Coordinate implementation plans to minimize impact on department workflow and ensure deliverables can be sustained by impacted teams after rollout.
• Partner effectively with manager and team to gain and apply feedback, insight and direction on project approaches and challenges.
• Identify, manage, and track project and operational risks, issues, and dependencies impacting project scope and schedule.
• Work closely with Operations teams and SMEs to develop thorough business requirements.
• Partner with Ops and external business partners to determine how change(s) will fit into existing business processes, whether existing processes require modification, or if new processes need to be stood up.

• Independently lead and facilitate productive planning sessions/meetings with all internal and external business teams and SMEs as needed.
• Facilitate effective meetings with sponsors and stakeholders, driving successful decisions and outcomes.
• Present clear and concise progress/status updates in project reviews and proactively to various leadership levels.
• Communicate key changes in scope, schedule, and/or cost, and project and operational risks in a timely manner to the sponsor, project team, and leadership.
• Leverage Operations experience to ask appropriate questions, ensuring business requirements and newly proposed processes are thorough and complete.
• Develop clear and concise announcements to Ops teams for project deployments/updates.

• Ensure agenda and minutes are clear and concise for all meetings and shared promptly with attendees.
• Update project management tool with all relevant project artifacts and details, ensuring documentation is easy to comprehend and identifies impact to all Operations teams.
• Create technology demands as needed for the project, following key guidelines for submission.
• Coordinate with Training and Documentation to update SOPs and Job Aids, ensuring project objectives, impacts and action items are appropriately reflected.

• Obtain customer acceptance and feedback after project closure.
• Resolve post‑implementation questions in a timely and thorough manner.
• Document and share lessons learned and best practices with manager and team.
• Finalize all project activities and close/archive the project in project management tools.
• Partner closely with IT to scope, prioritize, and deliver remaining in‑force/residual (“Day 2”) scope after initial launch.
• Drive a positive service experience with internal and external partners; receive positive feedback…