Help Desk Analyst

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Full Time Senior Management Newport Beach, CA, US

5 days ago Requisition

Salary Range: $60,000.00 To $80,000.00 Annually

Make a Difference Where It Matters Most

At Cal Private Bank, we believe banking is personal. We have deep roots in the communities we serve, and our client relationships are built on genuine care, thoughtful problem-solving, and unwavering integrity. Our solutions-based service, paired with best-in-class talent, sets us apart in the market, but it’s trust that defines who we are. It's our gold standard, the currency we trade in, and the foundation of every decision we make.
We’re looking for leaders who want more than a title. We’re looking for team players who want to make an impact. If you're driven to lead with purpose, ready to shape the future and have meaningful impact at a relationship-centered bank, Cal Private Bank may be the place for you.

Your Opportunity:
Helpdesk Analyst

The Helpdesk Analyst serves as a key point of technical support for employees, helping ensure that technology works reliably, securely, and efficiently across the organization. This role is responsible for supporting, implementing, maintaining, and troubleshooting software applications, end-user hardware, and related technology while ensuring systems are maintained in accordance with applicable regulatory requirements and organizational policies and procedures.

The ideal candidate combines strong technical troubleshooting skills with a service-oriented mindset. They are responsive, organized, curious, and comfortable translating technical issues into practical solutions for users with varying levels of technical expertise. This position requires a hands‑on professional who can manage competing priorities, resolve issues efficiently, and contribute to a positive end‑user experience.

• Create, assign, update, prioritize, and resolve service requests and incidents through the IT helpdesk ticketing system, maintaining accurate documentation through resolution.
• Monitor and respond to the IT Helpdesk phone line and other established support channels, providing timely and professional assistance to end users.
• Consult with users to understand application and technology needs, business objectives, functionality, features, workflows, and input/output requirements.
• Provide technical assistance and troubleshooting for software applications, hardware, access issues, errors, and other end‑user technology concerns.
• Implement, configure, maintain, and support assigned software applications, ensuring appropriate functionality, security, documentation, and adherence to organizational standards.
• Coordinate and implement software patches, upgrades, and application updates following appropriate testing and validation prior to production deployment.
• Image, configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, and other end‑user technology.
• Travel to office locations as needed to support hardware deployments, installations, upgrades, and onsite troubleshooting.
• Develop, edit, maintain, and distribute required or requested system and operational reports.
• Train and assist end users in effectively utilizing applications, systems, and technology tools, including communicating changes and new functionality.
• Identify recurring technical issues, investigate root causes, and partner with appropriate internal or external resources to drive resolution.
• Maintain accurate technical documentation, procedures, configurations, and support records.
• Follow established information security, access management, change management, and…