Data Analytics Director

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Director of Data Analytics to join our team in our Charlotte, NC, Omaha, NE or Newport Beach, CA office.

Relocation Assistance may be provided.

• Set the strategy, vision, and operating roadmap for Operations Data Analytics across multiple related teams, functions, or stakeholder groups.
• Develop and execute 12-18 month business plans that define analytics priorities, delivery commitments, capacity requirements, governance routines, and measurable outcomes.
• Translate long-term Operations and Transformation strategy into practical analytics capabilities, reporting standards, decision support, and execution plans.
• Provide input into broader functional direction, enterprise data standards, and analytics operating models based on Operations needs and business priorities.

• Own the end-to-end Operations analytics function, including intake, prioritization, delivery, dashboard/reporting enablement, metric standardization, model validation, and stakeholder adoption.
• Ensure analytics deliverables support multiple related teams and business processes rather than isolated reporting requests.
• Establish clear service expectations, decision rights, quality standards, and escalation paths for analytics support across Operations.

• Lead senior individual contributors accountable for analytics delivery, governance, reporting, and advanced analytical solutions.
• Manage department capacity, workforce planning, prioritization, budget inputs, vendor/tooling needs, and resource allocation across strategic initiatives and operational support.
• Develop leadership depth, analytical capability, business acumen, and execution discipline within the analytics organization.
• Build a culture focused on quality, accountability, innovation, continuous improvement, and strong business partnership.

• Serve as the primary analytics partner for Operations leadership, Operations Transformation, Technology, Finance, Risk, and other key stakeholders.
• Convert business challenges into scalable analytical solutions, executive-level insights, measurable recommendations, and implementation-ready actions.
• Partner with leaders to identify opportunities to improve customer experience, operational efficiency, quality, risk management, financial performance, and transformation outcomes.
• Communicate insights through executive-ready narratives, dashboards, scorecards, and decision forums that connect tactical performance with strategic business direction.

• Oversee the development, maintenance, and adoption of operational dashboards, KPIs, scorecards, self-service reporting, and decision-support tools.
• Ensure reporting is accurate, trusted, timely, standardized, and meaningful for business users and executive audiences.
• Guide advanced analytics initiatives and work closely with Data Science team when appropriate on trend analysis, forecasting, capacity planning, performance measurement, scenario modeling, and predictive analytics.
• Promote automation…