Resident Services Manager - Eight Newport - Homes

Resident Services Manager

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager to join our team at Eight 80, an exclusive apartment community (1,447 homes) located in Newport Beach, CA.

As a Resident Services Manager, you will build community culture and lead the team to achieve resident retention and customer service goals.

• Prepare, communicate, and deliver all resident‑specific and community letters, notifications, and legal documents; manage new resident move‑in processes, documentation, and issuance of keys, fobs, remotes, parking permits, and assignments.
• Enforce policies and procedures; maintain compliance with lease agreements, including lease review and authorization.
• Plan and manage all community events.
• Manage community website, social media campaigns, and outreach marketing to drive occupancy.
• Maintain acceptable NPS scores and facilitate reputation management.
• Use Sugar CRM to manage resident relations, service requests, and communications.
• Supervise rent, package, and parcel management.
• Document key distribution according to the Key Policy.
• Investigate, address, and resolve resident or community issues, including dispatch for patrol services and preparing incident reports.
• Act as an organizational representative with the Business Manager for legal actions such as court appearances.
• Oversee inventory and replenishment of office supplies and refreshments.
• Develop and maintain emergency action procedures.
• Collaborate with Centralized Admin, Sales, and Renewal teams to meet leasing and renewal goals.
• Create a productive, motivated, and goal‑oriented leadership style.
• Comply with all company employment policies.
• Commit to living UDR values in every action.
• Perform other duties as assigned or needed.

• Walk community daily; open and close all “showing” units.
• Monitor office, restrooms, amenity areas, parking, and units for cleanliness and presentation standards.
• Refresh signage and distribute collateral to support occupancy drives.

• Answer resident and guest queries professionally and promptly.
• Execute and close self‑guided tours; provide guided tours for prospects.
• Conduct move‑in orientation and renewals with existing residents.
• Manage the Customer Survey Program and follow‑up communications.
• Escalate maintenance matters to the Service Manager; ensure resolution.

• Collaborate with the Business Manager on financial responsibilities.
• Conduct P‑card reconciliation for the community.

• Host daily and weekly team huddles for operational issues.
• Hire, train, and develop staff to maximize potential.
• Monitor and address staff performance; manage corrective actions.
• Approve time records and time‑off requests.

• Manage vendor keys per UDR policies.
• Source new vendors for community appearance and resident services.
• Maintain telecom and computer equipment; troubleshoot IT issues.

• Bachelor’s degree in business or related field preferred; equivalent experience acceptable.
• Experience in property management, leasing, administration, and customer service.
• Prior supervisory/managerial role (e.g., Assistant Property Manager or Property Manager).
• Experience coaching, mentoring, and developing teams.
• Strong customer service background.

We offer ongoing education and a culture that supports career growth and advancement.

We provide a comprehensive benefits package, company‑matched 401(k), vacation and personal time, tuition reimbursement, and more. Annual President’s Club honors exceptional service and operational excellence.

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short‑Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

$74,000/yr – $82,000/yr, depending on experience.

10% annual bonus potential, paid quarterly (2.5% per quarter).

UDR, Inc., an S&P 500 company, is one of the nation’s largest owners and managers of residential apartment communities. Learn more at

UDR Inc. is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

UDR is committed to a diverse workforce and an inclusive work environment with equitable access and opportunity for all associates.