Veterinary Client Service Representative

Veterinary Client Service Representative

At Corona del Mar Animal Veterinary Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life‑changing work will range from the hands‑on care of facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients.

• Customer service experience and 2 years’ experience in veterinary medicine are highly preferred
• Great communication skills – team oriented with an ability to collaborate and support each other
• Outstanding multi‑tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw‑positive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

• Help strengthen relationships with our clients by greeting them and their pet! Help with new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non‑medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in‑office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintain computer records with up‑to‑date client and patient data, verifying each patient entering the hospital.
• Maintain the front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
• Be willing to guide, mentor, and support fellow team members.

At Corona Del Mar Animal Hospital, we offer primary care for dogs and cats in Corona Del Mar, Newport Beach, Newport, and Irvine. Our veterinarians and staff are dedicated to providing quality care and great experience for pets and pet owners in our community. As a fully equipped facility, we can offer a wide range of veterinary care. Here, you and your pet are part of the family.

During each appointment, we do our best to get to know your pet’s history, lifestyle, and tailor treatment to your needs.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr‑ental leave for when you adopt a pet
• Employer‑sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19‑22/hr the actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Vet‑founded and Austin‑born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.