Regional Director of Operations

About Poured

Poured LLC is a technology-enabled workforce platform serving luxury and premium retail brands. We help brands fill shifts, hire talent, and optimize store operations through a data-driven platform. As we evolve into a scalable SaaS platform, we’re building a team that blends relationship-led growth with analytical rigor.

We are hiring a Business Development & Market Operations Manager based in Orange County, CA, operating in a virtual-first capacity with regular in-market engagement.

• Build and grow retail partnerships remotely and in-market
• Own market-level revenue and account performance
• Analyze operational data inside our technology dashboard
• Translate insights into actions that drive utilization, retention, and revenue

• Prospect, pitch, and close luxury and premium retail brands
• Expand existing brand relationships across multiple store locations
• Drive store-level adoption and engagement with the Poured platform
• Represent Poured in virtual meetings and targeted in-market visits
• Own revenue growth and account expansion within assigned markets

• Serve as the primary point of contact for assigned brand partners
• Oversee onboarding, activation, and ongoing store success
• Identify upsell, cross-sell, and expansion opportunities
• Ensure consistent usage and satisfaction across accounts

• Monitor performance metrics through the Poured dashboard, including:
• Shift fill rate
• Hours booked
• Time-to-fill
• Cost per shift
• Hire conversion rates
• Store utilization
• Identify trends and operational gaps
• Produce performance summaries and insights for internal leadership and clients
• Use data to drive recommendations and decisions

• Translate brand and market feedback into product insights
• Partner with leadership on feature testing and SaaS rollout
• Support refinement of pricing, workflows, and analytics
• Act as a bridge between clients, operations, and product teams

• Based in Orange County, CA
• 4–8+ years in business development, partnerships, or sales
• Comfortable operating in a virtual-first environment
• Confident engaging senior stakeholders at retail brands
• Strong analytical thinker with experience using dashboards and KPIs
• Self-directed and highly organized
• Willing to travel locally for occasional in-market visits

• B2B sales and account growth
• Data-driven decision-making
• Operational ownership
• CRM proficiency (Hub Spot, Salesforce, etc.)
• Strong Excel / Google Sheets skills
• Excellent communication and presentation ability

• Experience in luxury retail, staffing, or marketplaces
• SaaS or tech-enabled services background
• Startup or high-growth company experience
• Multi-location retail account management

• Virtual-first flexibility with meaningful market ownership
• Direct impact on revenue, product direction, and growth
• Opportunity to grow into senior leadership as the platform scales
• Competitive compensation with upside tied to performance

• Competitive base salary
• Performance-based commissions or bonuses
• Equity or equity participation potential (role dependent)
• Business development expenses covered