Leasing Consultant

The Leasing Consultant responds to inbound inquiries, conducts apartment tours, identifies customer needs and successfully leases apartment homes. This role is responsible for exceeding sales performance targets and lease conversion rates to support optimal building occupancy.

• Greet and engage prospective residents and provide guided and self-guided tours of the community and available apartment homes.
• Engage in high-volume, multi-channel customer interactions (phone, email, and online chat) for inbound and outbound communication.
• Achieve Key Performance Indicator (KPI) targets and maintain a viable prospect pipeline to drive optimal lease conversion rates and support occupancy goals.
• Accurately input prospect activity, customer information, and leasing updates in the appropriate operating platform.
• Ensure community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Participate in regular sales coaching, training, courses and community visits to continuously expand portfolio knowledge.
• Maintain knowledge of local market trends, competitor communities, pricing, and offerings to effectively position the community within the market.

• 2–3 years of sales or leasing experience preferred.
• Strong customer service and communication skills.
• Experience using property management systems such as Salesforce and One-Site preferred.
• Strong organizational and time management skills.
• Knowledge of apartment leasing practices and local market trends is a plus.

• High School Diploma or GED (or equivalent experience)

• 2+ years

• Valid California driver’s license;
  Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details:

Communities of Responsibility:
Villas Fashion Island
Unit Count: 524

Compensation:

Base Pay Start Rate:$23.46

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.