Account Manager - Trucking

This position is responsible for developing strong customer relationships that promote retention, loyalty, and growth by working closely with customers to ensure satisfaction with the services received and improving areas of dissatisfaction. In addition, this role includes providing technical support, as required, to customers with a goal of keeping customers satisfied with the Company’s business products. The Account Manager should engage inter-departmental resources to address the customer’s needs.

This role provides service to an assigned group of existing customers. Specific new customers will be introduced upon contract execution. It is the responsibility of the Account Manager to grow the revenue and volume of a portfolio of accounts.

Salary range: $75,000 - $85,000

Essential Duties and Responsibilities

Business Development Manager (BDM) Support

• Work with and support Clean Energy BDMs to learn the sales process, procedures, value offerings, and more
• Sector/subsector/region-specific marketing plan development and implementation
• Sector/subsector/region-specific trade group and dealer relationship management
• Sector/subsector/region-specific regulatory and policy research and expertise development
• Aid in streamlining grant prospecting, info gathering, applications, award, implementation, and administration
• Be the lead point of contact and build a long-term relationship with customers once a primary sale has occurred through the term of the agreement
• Liaise between the customer and internal Clean Energy teams on daily account management
• Deliver exceptional client service on a day-to-day basis
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Customer Onboarding

• Upon contract execution, work with the sales representative to transition new customers through the implementation process
• Provide successful and timely Clean Energy solutions according to customer needs and objectives

Account Management

• Support and/or respond to any customer issues that arise during the contract term which may include preparing documents, spreadsheets or other materials
• Address and resolve any customer issue including but not limited to customer service, billing and invoicing, construction updates, maintenance reports, station downtime, and fueling cards.
• Followuponanyrequestforadditionaldocumentation
• Ensure customer is correctly set up in Accounts Receivables and is invoiced accurately. If necessary, facilitate in collecting any open overdue invoices from the customer
• Review and analyze individual site statements for all assigned customers, ensuring volumes, billing and information is being recorded correctly
• Update information in CRM related to customers at least once per week
• Renewals and upsells
• Grow revenue and volume of assigned accounts
• Work to extend, expand, and/or renew contracts as the term of any existing relationship approaches
• Provide management approved quotes, proposals and other documents when pitching Clean Energy products and services

Periodic Health Checks

• Proactively engage in outreach to create value to the customer
• Ensure the customer is satisfied with Clean Energy’s service and natural gas as a solution
• Attend in-person meetings as required based on the account activity (i.e., a large high- volume customer may require quarterly in person contact, in addition to in office support, compared to a smaller volume customer that may require bi-annual or annual in person contact)

May require up to 50% of domestic travel. Other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements…