Strategic Account Specialist - eCommerce

Strategic Account Specialist - eCommerce

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Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Position:
Strategic Account Specialist - eCommerce

About Ferguson Master Distribution
We are the national, industry-leading master distribution arm of Ferguson Enterprises specializing in kitchen, bath, and plumbing products. We service some of the nation's largest Retailers, eCommerce sites, and Wholesale Showroom chains. We distinguish ourselves through unparalleled service, acting as a true Distributor-Partner to its customers, not just a warehouse of products. Our culture is nimble, lean, and data driven. We work hard, celebrate wins, and strive to grow market share rapidly.

We are constantly looking to grow the caliber of our team, so we encourage future leaders to connect with us.

About The Position
As a Strategic Account Specialist
-eCommerce, you will work with our team to manage a national, strategic retail account. You will succeed by building strong partnerships with our manufacturers and resellers, connecting their strategies and driving profitable growth. You will look for every opportunity to improve processes and analyze performance, with all the runway and autonomy you need to execute on your findings! The ideal candidate brings a scrappy, entrepreneurial spirit with a drive to grow into leadership.

Location:

This role can be based out of our Atlanta, GA or Newport News, VA locations.
We offer a hybrid schedule, which is usually T, W, Th in office and M, F remote. More in office time may be needed from time to time for onboarding, training or meeting schedules.

Primary Responsibilities

• Build and maintain trusted and influential relationships with internal and external partners.
• Serve as the primary point of contact for a strategic account, overseeing daily communication, reporting, and relationship development to drive mutual success.
• Be the tip of the spear by collaborating with Marketing, Credit, Finance, Operations, Supply Chain, and others to deliver the best possible service to our manufacturer and reseller partners.
• Lead meetings & business reviews with manufacturer and resellers partners.
• Responsible for analyzing sales, profitability, and customer KPIs to uncover opportunities and implement timely actions that support growth.
• Manage a diverse product assortment specific to the customer’s strategic outlook.
• Conduct pricing analysis for products, brands, and customers.
• Maintain product content to ensure accuracy, consistency, and alignment with brand standards.

Preferred Qualifications

• Bachelor’s Degree or equivalent experience in Business Administration or a related field.
• Exceptional interpersonal skills, with the ability to deliver compelling presentations and communicate effectively with both internal and external partners.
• An analytical, detail-oriented personality with an ability to think creatively.
• Proficiency with Microsoft Excel (Pivots and VLOOKUPs).
• A burning desire to win and relentlessly pursue excellence.
• A coachable, hungry attitude primed for growth.
• Multi-tasking capabilities and a desire to work in a fast-paced environment.
• Experience…