Customer Service Representative

Customer Service Representative

C & F Enterprises, Inc.

Location: Newport News, VA

Employment Type: Full-time

Seniority Level: Entry level

Job Function: Other

Industry: Textile Manufacturing

This role is vital to our entire customer experience operation. You will function as the primary liaison and operational hub, ensuring seamless communication and effective support across all internal departments. A core part of your mission is to actively champion and embed the company’s core values, thereby setting and maintaining a high standard of excellence in customer service. Ultimately you are responsible for proactively building and sustaining strong, collaborative relationships with both our external customers and our internal teams to ensure unified success.

• Champion the Customer Experience
  Serve as the primary customer liaison, building and maintaining unshakeable, productive relationships by providing timely support, proactive guidance, and accurate information.
  Actively champion and embed service excellence by addressing all customer needs, resolving inquiries, and ensuring seamless communications (phone, email, fax).
  Maintain a broad knowledge base of company products, services, and promotions to effectively support and inform customers.
• Sales and Data Administration
  Coordinate the order-to-cash process: accurately take and process customer orders, enter data for invoicing and credits, process payments, and manage direct billing.
  Own data integrity by performing a significant amount of data entry, computer navigation, and maintaining accurate customer and transactional files.
  Generate and compile key insights using functional software to create reports, statistics, and timelines that drive clarity in order fulfillment.
• Logistics and Fulfillment Support
  Guide and track order flow: research, verify, and track order statuses, communicate feedback to customers, and manually split complex orders to multiple warehouse locations.
  Contribute to inventory and warehouse efficiency by maintaining inventory transactions, obtaining materials from vendors, stocking shelves, completing necessary paperwork, and packing orders to specification.
  Ensure a safe and effective work environment by proactively focusing on safe work habits and supporting facility logistics, including annual event support (e.g., National Sales Meeting).
• Teamwork and Continuous Growth
  Actively contribute to a cohesive team atmosphere by performing essential clerical and administrative duties and corresponding with various internal departments to meet customer needs.
  Demonstrate commitment to the company’s core values and pursue continuous learning that enhances skill sets and supports organizational growth.

• Exceptional customer service capabilities and customer focus.
• Demonstrated high proficiency in Microsoft Office Suite and Outlook.
• Excellent oral and written communication skills.
• Ability to multitask and problem-solve.
• Impeccable time-management, organizational, and attention to detail skills.
• Knowledge in home fashions, gifts, textiles, or retail industries.
• Ability to work both independently and in a group setting.
• Ability to take initiative.
• Demonstrated ability to maintain stable performance under pressure.

• A high school diploma and/or equivalent experience.
• 1–2 years or more in an Administrative, Customer Service or related field experience.
• Must be familiar with customer resolution techniques.
• Must have strong computer and data entry skills, order processing systems.

• Sitting, standing, walking.
• Lifting: raising or lowering an object from one level to another (includes upward pulling).
• Prolonged use of computer; use of hands and finger coordination; specific vision abilities required by this job include close vision, distance vision; color vision, depth perception, and ability to adjust focus.
• Speech clarity requires the ability to speak clearly so others can understand you.
• Carrying, pushing, pulling boxes and sample orders up to 50 lbs.

The successful candidate must be able to pass a pre‑employment background check and drug screening. All applicants are required to successfully complete a background check and drug screening as part of the pre‑employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future.

C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact