Assistant Manager

Job Description

Merry Maids in Newport News is looking to expand their office team. This leadership position is ideal for a self-starter with a strong work ethic, excellent customer service and time management skills, employee coaching/development skills, and strong leadership qualities. The candidate must be available to work Monday through Friday from 7:00 AM to 4:30 PM and willing to put in extra hours if needed.

A positive attitude and exceptional work ethic are essential. This fast-paced environment suits high-energy individuals who are quick learners and capable of multitasking. This is an excellent opportunity for someone seeking longevity and growth within the company.

Responsibilities

• Open and close the office Monday through Friday.
• Recruit, hire, and supervise a staff of 20+ cleaning technicians.
• Ensure all daily operations are carried out efficiently and cost-effectively, maintaining high customer satisfaction.
• Train and onboard new team members.
• Manage daily schedules for customers and employees.
• Answer phone calls and conduct phone sales.
• Build strong, positive relationships with cleaning staff.

Skills and Abilities Needed

• Proven experience as a manager or in a similar role.
• Outstanding telephone communication skills, with the ability to interact professionally and courteously with customers, employees, and potential clients. Confidence in speaking and handling inquiries, complaints, and problem resolution.
• Leadership ability, demonstrating reliability, determination, and a proactive attitude. Capable of working independently without requiring constant oversight, encouraging and developing others, and taking initiative.
• Attention to detail to ensure quality work and thoroughness, completing responsibilities accurately without reminders.
• Ability to follow company standards, policies, and procedures effectively.
• Professionalism in speech, dress, and demeanor, reflecting the company's image both verbally and in writing.
• Computer proficiency with email, spreadsheets, calendars, and data entry accuracy.
• Positive attitude—upbeat, energetic, friendly, cheerful, with a good sense of humor.
• Effective time management skills, prioritizing responsibilities to ensure tasks are completed efficiently.

* This position offers salary pay and benefits such as health insurance, paid vacation, personal days, and growth bonuses.

Salary range: $31,000 - $36,000 based on experience.

Looking for a fun place to work with a flexible schedule and competitive pay? Join us at Merry Maids!

As a team member, you will be part of an award-winning company and a close-knit team dedicated to providing top cleaning solutions and customer service. We offer paid training, a good work/life balance, and opportunities for advancement, including roles such as team captain, trainer, quality assurance supervisor, or manager.

We aim to improve our clients' lives by giving them more time for what they enjoy. As trusted in-home professionals, we build strong relationships with our clients, often becoming part of their extended families.

Ready to create brighter days for yourself and our customers? Apply today!

This franchise is independently owned and operated. Your application will go directly to the franchisee, who will make all hiring decisions. Please direct employment inquiries to the franchisee, not The Service Master Company, LLC.