Customer Service Representative; Manufacturing

Synerfac is seeking a Customer Service Representative for our client in Newport News, VA. Our client is a leader in custom precision sheet metal manufacturing on the East Coast.

• Represent our company in a professional and positive manner.
• Data Entry of all incoming customer orders.
• Create Job Packets of all customer orders for production.
• Create Bills of Materials from customer drawings.
• Create physical and digital records for new items.
• Produce and Update Excel spreadsheet reports.
• Discuss discrepancies with supervisors and customers.
• Answer customer inquiries
  -requires communicating with buyers, engineers, and production supervisors by phone and email.
• Communicate with our engineers and supervisors by phone, email and in person.
• Call customers to maintain relationships.
• File physical and digital part drawings, purchase orders, etc.
• Scan documents to server.
• Print labels.
• Answer phones, route phone calls, take messages.
• Other Miscellaneous projects or duties as assigned.

• 3 years of customer service representative or admin experience in manufacturing or related field.
• Computer knowledge and skills, including proficiency in Microsoft Office applications, especially Excel, Outlook and Word, with the ability to understand and maintain simple spreadsheets. Must be comfortable with computers.
• Ability to type with speed and accuracy – touch typing & 10 key (50
  
  WMP typing speed desired)
• Basic Math skills, including addition, subtraction, multiplication, division, and the ability to convert fractions to decimals, inches to mm, etc.
• Ability to accurately file alphabetically and/or numerically.
• Excellent verbal and written communication skills; ability to effectively communicate.

Synerfac Technical Staffing