Technical Advisor - Retrofit

The Technical Advisor – Retrofit is responsible for the technical evaluation, planning, coordination, and execution support of retrofit projects for mobile and crawler cranes. This role serves as the primary technical interface between customers, field service, workshop operations, and Liebherr factories to ensure retrofit solutions are accurately specified, professionally implemented, and aligned with customer requirements.

The position supports the complete retrofit lifecycle, from customer consultation and technical feasibility assessments to installation support, troubleshooting, documentation, and continuous improvement. The Technical Advisor also contributes to developing technical standards, installation procedures, and retrofit knowledge databases to improve efficiency and customer satisfaction. Based on the Retrofit Coordinator materials, the role includes customer consulting, technical clarifications with LWE, troubleshooting support, and development of retrofit documentation and databases.

Technical Support & Engineering:

• Evaluate retrofit requests and determine technical feasibility.
• Consult customers to identify the most suitable retrofit solutions for their operational needs.
• Review engineering drawings, schematics, wiring diagrams, hydraulic circuits, and technical documentation.
• Coordinate technical inquiries with engineering, retrofit departments, and factory specialists.
• Develop retrofit installation recommendations and procedures.
• Support root cause analysis and troubleshooting activities related to retrofit installations.

Retrofit Project Management:

• Coordinate retrofit projects from request through completion.
• Develop project timelines and support resource planning.
• Ensure required parts, technical documentation, and installation instructions are available before project execution.
• Monitor project progress and resolve technical issues impacting completion.

Customer Support:

• Serve as a primary technical contact for retrofit-related customer inquiries.
• Conduct site visits and customer meetings as required.
• Provide technical presentations and recommendations regarding retrofit options and benefits.
• Gather customer feedback and recommend improvements to retrofit products and processes.

Field & Workshop Support:

• Provide technical guidance during retrofit installations in workshops or at customer sites.
• Support commissioning and functional testing of retrofit systems.
• Ensure retrofit work complies with safety, quality, and manufacturer standards.
• Assist service teams with complex repairs and troubleshooting related to retrofit modifications.

Documentation & Knowledge Management:

• Maintain records of retrofit projects, technical solutions, and lessons learned.
• Develop and maintain retrofit databases, labor estimates, and installation guidelines.
• Organize technical drawings, wiring plans, hydraulic schematics, and service documentation.
• Support the creation of standard retrofit packages and best practices.
• Identify opportunities to improve retrofit processes, installation efficiency, and customer satisfaction.
• Support development of standardized labor estimates and technical templates.
• Collaborate with product management, engineering, and service organizations to enhance retrofit offerings.

Education and Experience:

• Associate's or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Heavy Equipment Technology, or related technical field preferred. Equivalent combination of technical training and relevant industry experience may be considered.
• 5+ years of experience with mobile cranes, crawler cranes, heavy equipment, construction machinery, or similar equipment. Experience in field service, technical support, engineering, retrofit projects, or equipment commissioning.…