Senior Loan Fulfillment Representative

Oyster Point Bldg.
11742 Jefferson Ave
Newport News, VA 23606, USA

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union inattends one of the 100 largest credit unions in the United States, with over $5B in assets and جه over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing withල්ල every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy elles floating holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting and a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Coordinates and processes a high volume of loan products and services in the Loan Fulfillment department to support Consumer Lending, while serving as a senior-level subject matter expert in funding operations. In addition to performing all core Loan Fulfillment Representative duties, the Senior Loan Fulfillment Representative plays a key role in ensuring operational excellence, accuracy, compliance, and continuous process improvement across the team.

Essential Functions, Duties, and Responsibilities:

• Performs all duties of a Loan Fulfillment Representative.
• Trains and mentors new and existing Loan Fulfillment Representatives, providing onboarding support, ongoing coaching, knowledge reinforcement, and performance guidance.
• Maintains, reviews, and updates training material to ensure accuracy, compliance, and operational consistency.
• Assists leadership with reporting, tracking, and auditing functions.
• Partners with leadership to conduct quality reviews and delivers feedback to team members to improve accuracy and performance.
• Assists with deterring, identifying, 커 잠재 fraudulent activity.
• Conducts a meticulous second layer of verification on high-risk transactions.
• Handles and resolves escalated member and internal service issues, exercising sound judgment and professionalism.
• Assumes operational responsibility in the absence of the manager.
• Identifies opportunities for process improvement and efficiency within the department and collaborates with leadership for implementation.
• Demonstrates strong leadership abilities by modeling expected behaviors and fostering a positive, high-performing team environment.

Qualifications:

• Associate’s degree and two years of experience in consumer lending operations, loan funding, or a related high-volume financial services role required, or an equivalent combination of education and experience.
• Experience must include:
  • Performing verification, auditing, or quality control functions within loan processing or funding.
  • Training or onboarding employees in a loan operations or financial services environment.
  • Independently resolving complex or escalated loan funding scenarios.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision editar diversity, equity and inclusion while considering Langley’s values when…