Clinical Informatics Specialist

Location:

Newport News, VA (Onsite)

Clinical Informatics Specialists (CIS) play a pivotal role in optimizing the use of healthcare information technology to enhance patient care delivery, clinical workflows, and overall operational efficiency. They participate in the development, prioritization, and determination of core clinical systems by working with end‑users and cross‑functional teams to align technologies with clinical process needs and requirements while understanding system capabilities and limitations.

The CIS facilitates communication among clinical end‑users, system teams, vendors, and technical experts, fostering collaborative partnerships across the organization. They optimize clinical design to meet the needs of large interdisciplinary user groups—including providers, nurses, ancillary, clinical, and administrative staff—while staying abreast of regulatory requirements, industry standards, and best practices in clinical informatics. In collaboration with infrastructure and quality teams, they ensure compliance with HIPAA and cybersecurity best practices, analyze clinical workflows to identify inefficiencies, and develop strategies to improve workflow efficiency and patient care delivery.

The role also supports interoperability, data analytics, quality improvement initiatives, and the application of evidence‑based practices to drive better patient outcomes.

• Clinical Systems Implementation and Integration – Maintain a working knowledge of all clinical information systems and infrastructure, support troubleshooting, upgrades, and training, and provide technical and clinical expertise in design, programming, testing, and implementation of clinical applications. Communicate system functionality and capabilities as well as policy and procedures, anticipate end‑user needs, and recommend suitable solutions.
• Data Management and Analytics – Collaborate with the reporting team to understand data collection, storage, retrieval, and analysis processes, and use analytical tools to extract actionable insights and support evidence‑based decision making.
• Workflow Analysis and Optimization – Conduct comprehensive assessments of clinical workflows to identify opportunities for improvement; implement changes within clinical application systems using quality, project, systems management, interoperability, and maintain patient safety and confidentiality.
• Project Management/Leadership – Lead or participate in informatics‑related projects from initiation to completion, develop project plans, set timelines, allocate resources, and coordinate activities to meet objectives within scope, budget, and schedule.
• Training, Education and Support – Provide training and education to clinical staff on informatics systems and best practices, support end‑users during go‑live, downtimes, and system outages, and facilitate ongoing support and communication.
• Process Improvement – Evaluate, review, and revise clinical and information system policies to increase standardization, reduce duplication, and improve efficiency; lead change evaluation and support users in maintaining new workflows and technologies.
• Represent and support three (3) or more Epic applications across clinical care areas.

• Master’s Degree in Clinical Informatics, Nursing or a related healthcare field (Informatics, Information Technology, or a specialized healthcare discipline) – required.

• 8+ years of progressive healthcare industry experience, preferably within an Integrated Delivery Network, in clinical care, operations, or IT system support, including experience in areas such as OR, Anesthesia, Emergency, Pharmacy, Oncology, OB/GYN, or IT experience in CPOE and clinical documentation – required.
• 3–4 years of hands‑on Epic clinical systems experience with relevant Epic training/certifications in at least one application area, and experience leading multiple integrated work groups (formal and informal) representing multiple applications/areas – required.

• 2 Epic Certifications required (may substitute 1 Epic badge for a certification).
• Epic Cogito Certification (additional) preferred…