Systems Engineer; Identity & Cloud

Working Title

Role Title

Position Number

Position Number 00053

FLSA

FLSA Exempt

Appointment Type

Appointment Type Full Time

Type of Posting

Type of Posting General Public

Is Sensitive Position?

Is Sensitive Position? No

Designated Personnel

Designated Personnel Yes

Responsible Employee

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest

Statement of Economic Interest No

Is this a restricted position subject to availability of funding?

Is this a restricted position subject to availability of funding? No

Departmental Objective

Design, manage, and secure the University’s servers, databases, identity, and cloud systems, providing dependable service and responsive support to the CNU community.

Purpose of the Position

To provide responsive technical support to the University community while maintaining the security and integrity of University identity, access, and cloud collaboration systems. This position resolves escalated support requests, performs identity and access management processes, and shares responsibility for administering the University’s cloud identity and productivity platforms.

• Working knowledge of directory services and identity concepts, including user accounts, security groups, roles, and permissions.
• Familiarity with cloud identity and productivity platforms, such as Microsoft Entra , Microsoft 365, or Google Workspace.
• Understanding of access control principles, including least privilege, role-based access, delegation, and separation of duties.
• Strong troubleshooting skills for account, access, authentication, and application issues.
• Understanding of authentication technologies, including multi-factor authentication and single sign-on.
• Excellent customer service skills and the ability to explain technical issues to non-technical users.
• Ability to manage a ticket queue, prioritize requests, and meet service expectations.
• Ability to follow documented procedures precisely and maintain accurate records for audit purposes.
• Ability to write clear technical documentation and knowledge base articles.
• Willingness and ability to learn new technologies quickly through self-study, mentorship, and formal training.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a team and model professional integrity and behavior.
• Ability to self-train and learn/improve systems administration skills.

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Experience:

• Significant experience in help desk, desktop support, or a similar customer-facing technical support role.
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform.
• Experience using a ticketing system to track and resolve support requests.
• Experience working in teams and/or group settings.

Education:

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
• One or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified:
  Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator.

Experience:

• Experience administering…