Support Specialist III- Department

Newport News Public Schools TECHNOLOGY - Newport News, Virginia Open in Google Maps

This job is also posted in Newport News Public Schools

Job : 5957022

Final date to receive applications: Oct 19, 2026 11:59 PM (Eastern Standard Time)

Posted: Yesterday

Starting Date: Immediately

Job Summary

Under the direction of the Supervisor of Technology Support Services, performs complex work. Work involves implementing, maintaining, and servicing computer hardware (desktops, laptops, and mobile computing devices), network connectivity, applications, and associated peripherals. Position carries out installation, testing, and technical tasks in support of computer hardware (desktops, laptops, and mobile computing devices), applications and associated peripherals. Work requires highly professional customer service to staff and students;

assisting staff with resolving issues in functional and enterprise applications. Position can train and provide technical guidance to lower graded positions. The work can be assigned to a site or dispatched from the help desk.

Essential Duties

1. Ensures system operation and performs installation, maintenance and repair of computer hardware, network connectivity, applications, peripherals and other computer related components/equipment.

2. Performs in-depth diagnostics and preventative maintenance to ensure supported systems are operational.

3. Troubleshoots system level problems and performs repairs to include replacement of components and complete systems.

4. Responds to emergency work requests; troubleshoots supported system failures and errors; diagnoses, isolates, and resolves complex system problems ensuring timely results and minimal disruption of operations.

5. Highly skilled in the use of tools and equipment employed in testing and repairing of equipment.

6. Responds to questions and needs of end-users concerning supported systems.

7. Performs most difficult work on supported systems.

8. Able to accurately read and interpret electronic schematic diagrams.

9. Interacts with members of the Systems Administration, Network Services, Communication Services and Audio-Visual team members to troubleshoot and resolve system level problems.

10. Updates supported system documentation to record installations, upgrades, inventory, configurations, etc.

11. Utilizes appropriate safety equipment in the performance of duties.

12. Tracks all work performed in the help desk work order system.

13. Travels to and from schools’/work sites in the performance of duties.

14. May assist in training others.

15. Conforms to all departmental procedures and policies.

16. Models nondiscriminatory practices in all activities.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Minimum Qualifications (Knowledge,

Skills and Abilities

Required)

Must possess an Associate’s degree (or completion of equivalent amount of college coursework) in computer science or related field and significant experience in computer system support and maintenance or a combination of education and experience to include industry certifications that provide the knowledge, skills, and abilities to perform the essential duties. Must possess considerable knowledge of the operation and repair and the principles and practices used in the configuration, installation, testing, and maintenance of computer systems, operating systems, collaborative applications, printers, interactive white boards, display projectors, and printers (experience with Dell equipment, Microsoft OS and Applications, HP…