Technology Support Specialist III- Technology Department

Job Summary Under the direction of the Supervisor of Technology Support Services, performs complex work. Work involves implementing, maintaining, and servicing computer hardware (desktops, laptops, and mobile computing devices), network connectivity, applications, and associated peripherals. Position carries out installation, testing, and technical tasks in support of computer hardware (desktops, laptops, and mobile computing devices), applications and associated peripherals. Work requires highly professional customer service to staff and students;

assisting staff with resolving issues in functional and enterprise applications. Position can train and provide technical guidance to lower graded positions. The work can be assigned to a site or dispatched from the help desk.

• Ensures system operation and performs installation, maintenance and repair of computer hardware, network connectivity, applications, peripherals and other computer related components/equipment.
• Performs in-depth diagnostics and preventative maintenance to ensure supported systems are operational.
• Troubleshoots system level problems and performs repairs to include replacement of components and complete systems.
• Responds to emergency work requests; troubleshoots supported system failures and errors; diagnoses, isolates, and resolves complex system problems ensuring timely results and minimal disruption of operations.
• Highly skilled in the use of tools and equipment employed in testing and repairing of equipment.
• Responds to questions and needs of end-users concerning supported systems.
• Performs most difficult work on supported systems.
• Able to accurately read and interpret electronic schematic diagrams.
• Interacts with members of the Systems Administration, Network Services, Communication Services and Audio-Visual team members to troubleshoot and resolve system level problems.
• Updates supported system documentation to record installations, upgrades, inventory, configurations, etc.
• Utilizes appropriate safety equipment in the performance of duties.
• Tracks all work performed in the help desk work order system.
• Travels to and from schools’/work sites in the performance of duties.
• May assist in training others.
• Conforms to all departmental procedures and policies.
• Models nondiscriminatory practices in all activities.

Job Summary Under the direction of the Supervisor of Technology Support Services, performs complex work. Work involves implementing, maintaining, and servicing computer hardware (desktops, laptops, and mobile computing devices), network connectivity, applications, and associated peripherals. Position carries out installation, testing, and technical tasks in support of computer hardware (desktops, laptops, and mobile computing devices), applications and associated peripherals. Work requires highly professional customer service to staff and students;

assisting staff with resolving issues in functional and enterprise applications. Position can train and provide technical guidance to lower graded positions. The work can be assigned to a site or dispatched from the help desk.

Essential Duties

• Ensures system operation and performs installation, maintenance and repair of computer hardware, network connectivity, applications, peripherals and other computer related components/equipment.
• Performs in-depth diagnostics and preventative maintenance to ensure supported systems are operational.
• Troubleshoots system level problems and performs repairs to include replacement of components and complete systems.
• Responds to emergency work requests; troubleshoots supported system failures and errors; diagnoses, isolates, and resolves complex system problems ensuring timely results and minimal disruption of operations.
• Highly skilled in the use of tools and equipment employed in testing and repairing of equipment.
• Responds to questions and needs of end-users concerning supported systems.
• Performs most difficult work on supported systems.
• Able to accurately read and interpret electronic schematic diagrams.
• Interacts with members of the Systems Administration, Network Services, Communication Services and Audio-Visual team members to troubleshoot and resolve system level problems.
• Updates supported system documentation to record installations, upgrades, inventory, configurations, etc.
• Utilizes appropriate safety equipment in the performance of duties.
• Tracks all work performed in the help desk work order system.
• Travels to and from schools’/work sites in the performance of duties.
• May assist in…